Business Analyst, Customer Operations

3 weeks ago

Kitchener, Canada The MEARIE Group Full time

**BUSINESS ANALYST, CUSTOMER OPERATIONS**

Enova Power Corp. is the trusted energy provider, dedicated to delivering safe and reliable energy solutions that power our communities forward.

Serving more than 157,000 residential and business customers in the City of Kitchener, City of Waterloo, Township of Woolwich, Township of Wilmot, and Township of Wellesley, Enova Power Corp. is the 7th largest electricity distribution utility in Ontario.

We are currently seeking a collaborative individual to join our team as a Business Analyst, Customer Operations.

The Business Analyst shares responsibility for management, implementation, enhancements, and support of the functional aspects of assigned business information systems used within the Customer Care and Billing Department. The Customer Information System (CIS) and related deployment is the current system of focus. The Business Analyst analyzes system data and business processes, identifies errors, and provides recommendations for improvement. The BA will plan, develop, design, implement and support the CIS users regarding system integration, enhancements, configuration, and testing as it relates to meter to cash business activities. The BA will partner with various employees across the organization to provide the necessary guidance and training to ensure each department has the information they need to be effective.

**Skills/Abilities**:

- Advanced knowledge of the Distribution System Code and electrical utility industry.
- Experience working with large sets of data and projects delivering analytics.
- Advanced project management and problem-solving skills.
- Possesses strong analytical background with report development experience, database knowledge, and the ability to translate information into meaningful and presentable formats.
- Advanced knowledge of Microsoft Word, Excel, PowerPoint, and Visio.
- Advanced troubleshooting, problem solving and analytical skills.
- Strong oral and written communication skills.
- A balance of technical and people skills.
- Comfortable presenting to large groups.
- Can work independently and in a group setting.
- High level of attention to detail.
- Experience with SQL an asset.
- Experience with Oracle CC&B an asset.
- Experience leading teams would be an asset.

**Knowledge/Education**:

- Bachelor’s degree in Technology, Business Administration, or equivalent combination of experience and/or training.
- 3-5 years of experience working as an Analyst with business information systems and technology.

**Responsibilities**:

- Responsible for devising plans and strategies to help the organization achieve business goals.
- Analyze, design, and optimize business processes.
- Analyze system data, identify errors, and make recommendations for improvement.
- Configure assigned business systems and create business reports from information systems.
- Provides level 1 support of assigned business systems.
- Liaise with department managers/leads to determine and document business requirements.
- Evaluate existing business processes to assess the need for improvement and/or new business programs/initiatives.
- Translate requirements into test case scenarios for quality assurance testing.
- Coordinate with team members to create and improve workflows.
- Participate as a project leader in project planning and development, focusing on initiatives supporting the Customer Care and Billing departments.
- Identify and create training plans, materials, and job aids to facilitate successful process and system deployments.
- Act as a business functional lead and is a critical resource to support projects.
- Recognize and undertake the responsibility to continually develop vision, professional knowledge, and skills relevant to the position.
- Research and presentation of business cases.
- Develop and maintain positive working relationships with all internal departments, management staff and employees, external customers, contractors, municipal agencies, and governmental bodies.

**How to Apply**

We sincerely thank all applicants for their interest in this position; however, only those selected for an interview will be contacted. Enova Power Corp. is an Accessibility for Ontarians with Disabilities Act (AODA) compliant workplace. Our recruitment and hiring processes will be modified to accommodate disabilities, if requested.

  • Business Analyst

    5 days ago

    Kitchener, Canada Grand River Hospital Full time

    **Location**:KW Campus **Work Type**:Temporary Full Time **Contract End Date**:1 Year Contract **Shift**:Non Union **JOB SUMMARY: Reporting to the Integrated Manager, IT Business Operations & Applications Support, the Business Analyst will help gather requirements from all areas of the organization and communicate these back to the Web Development team....

  • Business Data Analyst

    Found in: beBee jobs CA - 2 weeks ago

    Kitchener, Ontario, Canada RideCo Full time

    This is an opportunity in the exciting and fast-growing transportation technology industry. Public transit is being transformed from a system of static, scheduled fixed-routes, to a dynamic on-demand network, and you'll be one of the pioneers shaping this transformation. You'll join a robust and rapidly growing client success team.As a Business Data Analyst,...

  • Senior Business Analyst

    2 weeks ago

    Kitchener, Canada Ezeemdigitech Full time

    Job Title:Senior Business Analyst. Job Description: Position:Senior Business Analyst.Location:Kitchener, Canada.Reports To:Krishna kumar – Director. Experience :10 year and above. Work Type :Full-time Job Summary: As a Backend Developer, you will be responsible for designing, developing, and maintaining server-side logic and databases for our software...

  • Senior Business Analyst

    2 weeks ago

    Kitchener, Canada Ezeemdigitech Full time

    Job Title:Senior Business Analyst. Job Description: Position:Senior Business Analyst.Location:Kitchener, Canada.Reports To:Krishna kumar – Director. Experience :10 year and above. Work Type :Full-time Job Summary: As a Backend Developer, you will be responsible for designing, developing, and maintaining server-side logic and databases for our software...

  • Senior Business Analyst

    2 weeks ago

    Kitchener, Canada Ezeemdigitech Full time

    Job Title:Senior Business Analyst. Job Description: Position:Senior Business Analyst.Location:Kitchener, Canada.Reports To:Krishna kumar – Director. Experience :10 year and above. Work Type :Full-time Job Summary: As a Backend Developer, you will be responsible for designing, developing, and maintaining server-side logic and databases for our software...

  • Technical Business Analyst

    5 days ago

    Kitchener, Canada eHealth Centre of Excellence Full time

    **Program Overview**: The eHealth Centre of Excellence (eCE) develops, implements, and advances digital health tools and services - such as eReferral, eConsult, Virtual Care, Online Appointment Booking, Patient Forms, EMR Tools, and Automated Solutions - to better serve clinicians and patients across the province. We advocate for the continued and improved...

  • Senior Business Analyst

    Found in: Jooble CA O C2 - 2 weeks ago

    Kitchener, ON, Canada Ezeemdigitech Full time

    Job Title: Senior Business Analyst. Job Description: Position: Senior Business Analyst. Location: Kitchener, Canada. Reports To: Krishna kumar – Director. Experience : 10 year and above. Work Type : Full-time Job Summary: As a Backend Developer, you will be responsible for designing, developing, and maintaining server-side logic and databases...

  • Business Analyst

    7 days ago

    Kitchener, Canada Financial Horizons Group Full time

    Are you someone that loves working with data? Do you see yourself as a problem solver? Are you someone that enjoys using analytics to assess and deliver data-driven recommendations? If ‘yes’ is the only answer that comes to mind, then you could be the next **Business Analyst **to join the FH family. Keep reading to see if this position is the one for...

  • Customer Review Specialist

    2 days ago

    Kitchener, Canada Better Business Bureau Serving Greater Toronto & Central Ontario Full time

    Are you a team player with a surprisingly positive attitude? The Better Business Bureau wants you! BBB is a not-for-profit organization committed to being the leader in advancing marketplace trust. For more than 100 years, Better Business Bureau has helped consumers find trustworthy businesses. **Responsibilities**: - Manage the intake, handling and...

  • Measurement and Verification Analyst

    Found in: Talent CA 2 C2 - 2 weeks ago

    Kitchener, Canada WSP Canada Full time

    The Opportunity:WSP is currently seeking a Measurement and Verification Analyst to support Measurement and Verification (M&V) services nationwide and work with the existing team of analysts and project associates involved in M&V works. It includes the responsibility and authority to direct various parts of M&V process and service offering aligned with the...

  • Business Systems Analyst

    Found in: beBee jobs CA - 2 weeks ago

    Kitchener, Ontario, Canada Ontario Teachers Insurance Plan (OTIP) Full time

    Company DescriptionWho We AreWith every job, there's always the question of "why". Why join a company? Why be part of their mission? Here, the why is easy. It's because at some point, we've all needed someone there for us.At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported...

  • Measurement and Verification Analyst

    5 days ago

    Kitchener, Canada WSP Full time

    **The Opportunity**: WSP is currently seeking a Measurement and Verification Analyst to support Measurement and Verification (M&V) services nationwide and work with the existing team of analysts and project associates involved in M&V works. It includes the responsibility and authority to direct various parts of M&V process and service offering aligned with...

  • Regulatory Financial Analyst

    4 days ago

    Kitchener, Canada Enova Power Corp. Full time

    Enova Power Corp. is the trusted energy provider, dedicated to delivering safe and reliable energy solutions that power our communities forward. Serving more than 157,000 residential and business customers in the City of Kitchener, City of Waterloo, Township of Woolwich, Township of Wilmot, and Township of Wellesley, Enova Power Corp. is the 7th largest...

  • Lead Financial Analyst

    Found in: beBee jobs CA - 2 weeks ago

    Kitchener, Ontario, Canada opentext Full time

    OPENTEXT OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of...

  • Financial Analyst

    Found in: Talent CA C2 - 1 week ago

    Kitchener, Canada Intellijoint Surgical Full time

    The Position   The Financial Analyst is self-motivated, hands-on, and detail oriented with a continuous desire to improve processes and identify best practices. This role works to align budget, financial projects, and operating forecasts with the strategic vision of Intellijoint Surgical. Collaborating across departments in the organization, the...

  • Financial Analyst

    Found in: Talent CA 2A C2 - 5 days ago

    Kitchener, Canada Intellijoint Surgical Inc. Full time

    Apply your strategic, financial acumen to a growing “tech-for-good” organization! Type of Position: Full Time Location: Kitchener, ON (Hybrid – 3-4 days in-office/ 1-2 days working remotely) Benefits: RRSP with employer match, health benefits (effective day-1!), wellness benefit, learning & development opportunities, paid vacation, personal days, and...

  • Financial Analyst

    Found in: Appcast CA A2 P - 7 days ago

    Kitchener, Canada Intellijoint Surgical Inc. Full time

    Apply your strategic, financial acumen to a growing “tech-for-good” organization! Type of Position: Full Time Location: Kitchener, ON (Hybrid – 3-4 days in-office/ 1-2 days working remotely) Benefits: RRSP with employer match, health benefits (effective day-1!), wellness benefit, learning & development opportunities, paid vacation, personal days, and...

  • Financial Analyst

    Found in: Appcast CA C2 Glassdoor - 1 week ago

    Kitchener, Canada Intellijoint Surgical Inc. Full time

    Apply your strategic, financial acumen to a growing “tech-for-good” organization! Type of Position: Full Time Location: Kitchener, ON (Hybrid – 3-4 days in-office/ 1-2 days working remotely) Benefits: RRSP with employer match, health benefits (effective day-1!), wellness benefit, learning & development opportunities, paid vacation, personal days, and...

  • Financial Analyst

    Found in: Whatjobs CA C2 - 7 days ago

    Kitchener, Canada Intellijoint Surgical Inc. Full time

    Apply your strategic, financial acumen to a growing “tech-for-good” organization! Type of Position: Full Time Location: Kitchener, ON (Hybrid – 3-4 days in-office/ 1-2 days working remotely) Benefits: RRSP with employer match, health benefits (effective day-1!), wellness benefit, learning & development opportunities, paid vacation, personal days,...

  • Financial Analyst

    5 hours ago

    Kitchener, Canada Intellijoint Surgical Inc Full time

    Tagline:Apply your strategic, financial acumen to a growing “tech-for-good” organization!Type of Position:Full TimeLocation:Kitchener, ON (Hybrid - 3-4 days in-office/ 1-2 days working remotely)Benefits:RRSP with employer match, health benefits (effective day-1!), wellness benefit, learning & development opportunities, paid vacation, personal days, and...