Workday Configuration Analyst

2 weeks ago

Vancouver, Canada Ignite Technical Resources. Full time

On behalf of our client in here in Vancouver,
** Ignite Technical Resources **is looking for a
**Workday Configuration Analyst **for a
**full-time opportunity.**

**Role**: The Configuration Analyst manages the configuration and implementation of the HR, Finance (and in the future, Student) products. Leads the translation of business requirements to technical specifications and manages implementation projects with support from Functional Analysts representing operations. Leads complex prototyping; review, approval, configurations, and unit-testing for releases, enhancements, and changes for the enterprise system.

**Responsibilities**:

- Leads the translation of business requirements to technical specifications and manages implementation projects with support from functional product leads. This includes recommending appropriate solutions aligning with the needs and creating technical configuration specifications and risk documentation.
- The Incumbent will report on activities to leadership, identifying continuous service improvement opportunities and remedial action to minimize risk, and identifying the potential impact or degree of change for the client’s Community and Administrative Super-users.
- Reproduces, test, resolve, and documents software bugs, defects, and problems.
- Resolves highly complex Tier 2 & 3, Service Centre tickets, engaging the product vendor for support when necessary.
- Develops and maintains effective partnerships across the ISC and the broader client community.
- Advocates for a partnership that moves the company's practices from "system of record" to "platform of engagement" through collaborative and innovative efforts.
- Solicits feedback fostering an agile, innovative, and collaborative transformation experience.
- Partners with relevant stakeholders to resolve issues related to engagement, adoption, sustainment, and continuous improvement.
- Actively promotes best practices in the security and privacy of personal information and data; makes recommendations to improve processes and procedures where necessary.

**Qualifications**:

- 2-3 years of Configuration Analyst exp with at least 1 year of Workday integration exp (with Workday Studio Development exp).
- Experience working with Workday in an HR, Finance, or Student function is strongly preferred.
- Experience working in ERP implementation/configuration is required.
- Experience working in complex, academic environments is preferred.
- Proven experience in end-to-end configuration practice within an evolving, complex product.
- Experience working with a variety of software including Jira, Confluence, and ticketing systems, such as ServiceNow.
- Demonstrated ability to recognize indicators of product performance and actions required to improve the performance.
- Proven knowledge of HR and/or finance business processes and related interactions within complex organizational contexts.
- Working knowledge of quality assurance disciplines including best practices for continuous improvement.

**Nice to have**:

- ITIL certification (minimum basic level) is an asset.

Ignite Technical Resources is a Vancouver-based Information Technology resourcing firm built around three principles: speed, efficiency, and quality. We provide highly trained and qualified technical consultants to your organization as a flexible workforce option.

**Ignite. Wired for people.**

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**About Ignite Technical Resources.**:

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