Guest Services Supervisor

4 weeks ago


Niagara Falls, Canada Old Stone Inn Full time

Job Summary:
We are seeking a friendly and customer-oriented Guest Service Supervisor to join our team. As a Guest Service Supervisor, you will be responsible for providing exceptional hospitality and ensuring a positive experience for our guests. If you have excellent communication skills, a passion for customer service, and enjoy working in a fast-paced environment, we would love to hear from you.

**Responsibilities**:

- Supervise and coach under six guest services agents
- Greet guests and provide them with outstanding customer service
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Assist guests with reservations, changes, and cancellations
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints or concerns in a professional manner
- Maintain a clean and organized front desk area
- Collaborate with other departments to ensure guest satisfaction

**Requirements**:

- Previous experience with minimum 2 years in hospitality or customer service is mandatory.
- Excellent phone etiquette and communication skills
- Proficient in using phone systems and computer software
- Ability to multitask and prioritize tasks effectively
- Strong problem-solving skills and attention to detail
- Bilingual/multilingual abilities are a plus
- Flexibility to work various shifts, including evenings, weekends, and holidays

At our hotel, we value our employees and offer competitive pay rates along with the following benefits:

- Health insurance options
- On Site parking
- Employee discounts on hotel stays, food and beverage and merchandise in Fallsview Market place (opening soon).

**Salary**: $19.00-$22.00 per hour

Expected hours: 32 - 40 per week

**Benefits**:

- Dental care
- Disability insurance
- Discounted or free food
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Experience**:

- Customer service: 2 years (preferred)

Work Location: In person

Expected start date: 2024-04-15



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