Guest Services Team Lead

1 week ago


Niagara Falls, Ontario, Canada WildPlay Full time

Guest Service Team Lead

Summary

Responsibilities and Duties include but aren't limited to:

  • Leading the Guest Services team by example
  • Ensuring that the GS team is on track and doing tasks
  • Ensuring that all reservations are completed properly
  • Assisting GSAs with group reservations or reservations with special requests
  • Shadowing other GSA's and aiding in their training process
  • Acting as the Guest Services point of contact for other Team Leads at the park
  • Taking care of any issues escalated to the Team Lead, either by deescalating the situation, or by escalating it to the Guest Services Supervisor or Park Management
  • Ensuring that the Guest Service Agents are on time for work, take their breaks, and filling in for them when necessary
  • Ensuring that the Guest Services building/area is clean and visibly appealing to guests
  • Ensuring that all reservations, payments, and cash are reconciled at the end of each day, and opening and closing procedures of the park
  • Participating as a positive and proactive member of the WildPlay team
  • Teaching GSAs how to sell merchandise and photos
  • Troubleshooting IT and booking/reservation discrepancies with the Park Management team
  • Executing any additional tasks in order to meet Guest Service and park related objectives
- *Guest Service Leads are also expected to be proficient in tasks assigned to Guest Service Agents*_

Required Qualifications and Skills

  • Subject matter expert in all park elements, products, and processes
  • Ability to lead a team and motivate others
  • Proven experience in delivering excellent guest service
  • Ability to deliver consistent high standards of work in all aspects of the role
  • Unfailing attention to detail
  • Excellent communication skills
  • Must demonstrate good judgment and strong decisionmaking skills
  • Demonstrates great use of initiative and a proactive approach to a wide variety of duties
  • A positive attitude and openness to feedback
  • Physical demands include standing, sitting and occasional bending/twisting/ kneeling
  • Note:_ Onthejob training will be provided upon employment._

Work Relationships
The Guest Services Team Lead reports to the Guest Services Supervisor. The Guest Service Leads communicate with the Duty Manager during operation. Guest Service Agents look to this position for leadership and guidance.

Work Schedule


The Guest Services Team Lead works a flexible schedule of full-time and part-time work, based on the needs of the business.

There are requirements to travel to various site locations when appropriate. Schedule demands include working both evenings, weekends, and holidays, and when appropriate and beneficial to job responsibilities.

Rate of Pay:
$17.65
  • Guest Service Manager

    2 weeks ago


    Niagara Falls, Ontario, Canada The Oakes Hotel Overlooking the Falls Full time

    Showcase your strengths as Guest Service Manager, where you will lead, train and recognize your team in support of exceptional guest service Assist the management team to make The Oakes hotel known for its impeccable customer service standards.Summary of Responsibilities:Reporting to the Front Office Manager, the Guest Service Manager is an active &...


  • Niagara Falls, Ontario, Canada Kampgrounds Of America Full time

    ABOUT KAMPGROUNDS OF AMERICA, INC.Kampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 525+ locations across the United States and Canada, including a mix of franchised and company-owned properties. KOA has approximately 90 employees at its corporate headquarters in...

  • Guest Service Agent

    2 weeks ago


    Niagara Falls, Ontario, Canada Hilton Hotel and Suites Niagara FallsFallsview Full time

    What will it be like to work for this Hilton Niagara Falls/Fallsview?One of the most recognized names in the industry, Hilton Hotels & Resorts offers travelers a world of authentic experiences. Hilton remains an innovative forward-thinking hospitality leader by offering best-in-class products, services and amenities to ensure that every guest feels cared...

  • Team Lead

    2 weeks ago


    Niagara Falls, Ontario, Canada Niagara Parks Full time

    TEAM LEAD (Culinary Services)Niagara Parks is currently recruiting for Team Leads to join our Culinary Services team for the 2024 season. This position compensates at a rate of $22.40/hr for Seasonal Bargaining Unit and Part-Time employees.ADDITIONAL BENEFITS 4% vacation pay; Passes to Niagara Parks attractions to share with family and friends; Free entry...


  • Niagara Falls, Ontario, Canada JLL Full time

    JLL supports the Whole You, personally and professionally.JLL is seeking a dynamic individual for the role of Guest Services Representative. This is a part-time, fixed-term position and the position may require evening, weekend, and holiday availability.The Guest Services Representative must ensure every customer interaction is carried out in a professional,...

  • Guest Service Manager

    2 weeks ago


    Niagara Falls, Ontario, Canada MARRIOTT FALLS VIEW HOTEL& SPA Full time

    At the Marriott Fallsview Hotel and Spa, our operations thrive with the commitment of Associates who demonstrate and support the Marriott core values and culture of _putting people first, acting with integrity, serving our world, embracing change, and pursuing excellence._ We are currently looking for a Guest Service Manager who really enjoys making others...


  • Niagara Falls, Ontario, Canada Buffalo Lodging Associates Full time

    Position Information:Location: Radisson Hotel & Suites Niagara Falls 6733 Fallsview Blvd, Niagara Falls, ON L2G 3W7, Canada Responsible for providing superior service to all guests in accordance with the rules regulations, policies and procedures set forth by the company and brand.Responsibilities: Professionally greets, registers, obtain pertinent...

  • Guest Service Agent

    2 weeks ago


    Niagara Falls, Ontario, Canada Fallsview Indoor Waterpark Full time

    Niagara Falls-based _Canadian Niagara Hotels Group of Companies_ is one of Canada's largest and most successful diversified entertainment businesses, with more than 2500 talented professionals spread across its various Hotels, Spas, Conference Centres, Restaurants, Craft Brewery and Distillery, Indoor Waterpark, City Touring, Entertainment and Specialty...

  • Guest Service Agent

    2 weeks ago


    Niagara Falls, Ontario, Canada Old Stone Inn Boutique Hotel Full time

    Responsibilities for Guest Service Agent Check guests in and out of their rooms Answer any questions guests have Make recommendations for activities and restaurants Store any luggage guests have Answer the phone and direct the call Arrange transportation for guests Maintain the record of guests that have checked in and out Manage room bookings inperson,...

  • Guest Service Agent

    2 weeks ago


    Niagara Falls, Ontario, Canada Old Stone Inn Boutique Hotel Full time

    Responsibilities for Guest Service Agent Check guests in and out of their rooms Answer any questions guests have Make recommendations for activities and restaurants Store any luggage guests have Answer the phone and direct the call Arrange transportation for guests Maintain the record of guests that have checked in and out Manage room bookings inperson,...

  • Guest Service Agent

    2 weeks ago


    Niagara Falls, Ontario, Canada The Oakes Hotel Overlooking the Falls Full time

    The Oakes Hotel Overlooking the Falls is seeking passionate, enthusiast individuals who are looking to make a career in the hospitality industry.We are looking for a a larger-than-life personality, willing to go above and beyond for each guest. Guest Services Agent is a key position that contributes to the overall success of The Oakes Hotel - First...

  • Guest Service Agent

    2 weeks ago


    Niagara Falls, Ontario, Canada Days Inn Fallsview Full time

    As a member of Wyndam Worldwide The Days Inn Fallsview contributes to becoming a widely recognized service leader in the hospitality industry. We have a serviceoriented culture in which each associate strives to be responsive, be respectful and deliver great experiences to our customers, Guests, and partners and communities as well as each other. We are the...

  • Guest Service Agent

    2 weeks ago


    Niagara Falls, Ontario, Canada Vittoria Hotel & Suites Full time

    Greet guests with a welcoming smile and friendly demeanor Perform all guest checkin and checkout procedures Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees Answer phones and direct calls to appropriate personnel Make and confirm reservations Maintain a clean and tidy work...

  • Guest Service Agent

    2 weeks ago


    Niagara Falls, Ontario, Canada Vittoria Hotel & Suites Full time

    Greet guests with a welcoming smile and friendly demeanor Perform all guest checkin and checkout procedures Obtain or confirm guest information, assign rooms, activate and distribute keys, etc. Collect payment for room charges and other fees Answer phones and direct calls to appropriate personnel Make and confirm reservations Maintain a clean and tidy work...

  • Guest Service Agent

    2 weeks ago


    Niagara Falls, Ontario, Canada Comfort Inn Fallsview Full time

    Register arriving guests and assign rooms Process group arrivals and departures Take, cancel and change room reservations; Process telephone calls Provide information on hotel facilities and services Process wakeup calls; Exchange foreign currency Process guests' departures, calculate charges and receive paymentsSalary: $16.00 per hourSchedule: 10 hour shift...


  • Niagara Falls, Ontario, Canada Marineland of Canada Inc Full time

    Job Purpose:The Food Services Assistant Team Leader is responsible for the smooth running of the Food Services Department when covering for the Team Leader on a day-to-day basis, including the operational activities of the department, maintaining systems and procedures to improve the operating quality and efficiency of the department. Supervise staff in...


  • Niagara Falls, Ontario, Canada Best Western Plus Cairn Croft Hotel Full time

    Best Western Plus Cairn Croft Hotel is a proud, family-run business and has established itself in our beautiful city as one of Niagara's most unique destination hotels. We have just concluded a magnificent five-million-dollar property improvement plan, which began three years ago with the introduction of Doc Magilligan's Restaurant & Irish Pub. Since then we...

  • Team Lead

    2 weeks ago


    Niagara Falls, Ontario, Canada Roots Full time

    Team Lead Fallsview - Store 129, 6380 Fallsview Boulevard, Suite 254, Niagara Falls, Ontario, Canada Req #156 Thursday, March 14, WHAT WE'RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager,...

  • Team Lead

    1 month ago


    Niagara Falls, Ontario, Canada Roots Full time

    Team Lead Fallsview - Store 129, 6380 Fallsview Boulevard, Suite 254, Niagara Falls, Ontario, Canada Req #156 Thursday, March 14, WHAT WE'RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager,...

  • Team Lead

    4 weeks ago


    Niagara Falls, Ontario, Canada Roots Full time

    Team Lead Fallsview - Store 129, 6380 Fallsview Boulevard, Suite 254, Niagara Falls, Ontario, Canada Req #156 Thursday, March 14, WHAT WE'RE LOOKING FOR? The Team Lead links the leadership team and the sales associates by assisting in the operational functions of the store, and motivating the team to exceed goals. Reporting directly to the Store Manager,...