Field Support Trainer/coordinator

2 weeks ago


Ottawa, Canada WS Audiology Americas Full time

HearCanada bolsters a world-class team of hearing care professionals/pioneers who share a passion for providing Wonderful Sound for All. With 60% of the Canadian population experiencing a hearing health issue in 2021, our teams are passionate about providing an exceptional client experience through their hearing journey. Join the team that’s changing lives_

**What it’s all about**:
**What you'll be responsible for**:

- Facilitate a positive and effective experience through onboarding, training, and shadowing support to new employees. Provide ongoing post-training follow up for new employees and address any training-related concerns.
- Deliver and motivate trainees through effective training methodologies (on-the-job, simulation, knowledge-based, and experiential) via virtual, ILT, e-learning, and blended.
- Assist in the development and implementation of training programs and content.
- Provide coverage for administrative/front desk reception duties when team members are on vacation, sick, or require additional assistance.
- Assess onboarded talent risks to identify potential challenges and gaps in the onboarding process and post-training care.
- Create & maintain Standard Operating Procedures by assisting in ensuring best practices are adhered to at centre level such as schedule management, patient recall process, patient database and files.
- Participate in required travel the assigned territory (including some out of province travel to Atlantic Canada via plane) which can involve some overnight travel

**What we are looking for**:

- 1+ year of year of experience in a multi-site or territory training position, ideally within a high-volume administrative/clinic environment or within a retail setting
- 3+ years of experience in a client-facing role
- Clinic, medical, and/or healthcare experience would be a definite asset, though not a requirement
- Direct experience with KPIs (key performance indicators) related to sales targets and client service
- Technical acumen and comfortability in learning and adopting new software; MS Office Suite is required, experience with EMR/EHR platforms and/or LMS platforms would be a definite asset
- Proven ability to build strong relationships with internal/external customers and other stakeholders
- Exceptional people skills and ability to train and influence
- Excellent written and oral communication skills; ability to communicate appropriately with a variety of stakeholders (peers, management, suppliers, customers, etc.) Access to a vehicle and a valid drivers license is required; willingness to travel within the assigned territory is required which can include some air travel to Atlantic Canada and some overnight commitments for multi-day trips

**What’s in it for you?**
- Attractive compensation package with profit-sharing opportunities
- Benefits starting on your first day
- RRSP program + employer matching
- Educational Assistance and Health & Wellness programs
- Generous travel allowances and mileage for applicable roles
- Mentorship and professional development opportunities



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