Resident Care Coordinator

2 weeks ago

Chesley, Canada Southbridge Care Homes Full time

The Resident Care Coordinator is responsible for overseeing the general operations of the Retirement Community while working in collaboration with the Executive Director to provide services to the residents and represent the Home in the community..

**RESPONSIBILITIES**:

- Work closely with Nursing Staff, the Leadership Team and other members of the interdisciplinary team to provide supportive care for Retirement Residents
- Preferred understanding of Retirement Living and the senior population
- Preferred understanding of the Retirement Home Regulatory Authority standards
- Identifying and implementing action plans to assist in resolving complaints and concerns
- Facilitating partnership with families, staff and other agencies. Understanding the importance of Customer Service with these partners and have the ability to recognize potential challenges and resolve in a productive and professional manner
- To be a positive and energetic representative for the home and market for potential new Residents within the local area
- Plan, implement and facilitate community outreach initiatives to maintain Community links and services for Residents
- To bring a fresh innovative perspective on Resident Programming and Marketing Strategies
- Establish and maintain relationships with various community stakeholders and there may be opportunities to attend community meetings and events
- Provide informative tours to prospects and follow up with leads accordingly in a timely manner to increase occupancy levels
- Will be responsible for managing 8 staff, which will include scheduling, payroll and other administrative functions such as A/P and A/R.
- Contribute to budget planning, budget, and the financial standing of the home in collaboration with the Executive Director

**QUALIFICATIONS**:

- 2-3 years’ experience in Long Term Care
- Excellent organizational, time management and multi
- tasking skills
- Knowledge of the Retirement Home Regulatory Authority legislation is required/or the willingness to become knowledgeable
- Excellent oral and written communication skills are essential
- Resident advocate - high emphasis on building and maintaining relationships with residents, families, staff and stakeholders.
- Marketing and sales experience is required
- RPN in good standing with the CNO

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