My Cl Customer Relations Specialist

3 weeks ago

London, Canada Canada Life Assurance Company Full time

**Job Description**:
As a Customer Relations Specialist in our Group Customer Contact Services department you’ll be responsible for providing courteous, accurate and timely responses to incoming benefit inquiries. This is an extremely important role within the Canada Life team as you are often the first point of contact for plan members with questions. You’ll partner closely with other departments in making our members feel valued and appreciated

The department operates
**from 8:00 am to 8pm (EST), Monday to Friday**, which means no late evenings and no weekends We are closed on statutory holidays too. You’ll also benefit from many advantages, such as:

- Full time hours
- Paid six-week training program, followed by 2-3 weeks of mentorship
- Three paid Personal days, paid vacation, and a wellness account
- Excellent benefits
- Pension plan
- Option to participate in the Share Ownership Program
- Bonus plan based on your individual performance
- Education reimbursement program $2,000 (annually)
- Career advancement options
- Being a part of a great team

**What you will do**
- Provide accurate responses to plan members, medical and dental providers, and plan administrators, while maintaining the **highest level of customer service**:

- Actively participate in an **ongoing learning environment** where you’ll receive developmental opportunities

**What you will bring**
- You have **superior customer service skills** and are an effective listener
- You are **resilient** and able to handle the stress of a ‘real-time’ environment
- You have a **natural curiosity** and are a **critical thinker**:

- You have an **optimistic outlook** and have a **positive approach** to work
- You possess **strong organizational** and **time management skills**:

- You have **excellent Microsoft Office skills** and an ability to learn multiple computer systems, both Windows based and other
- You have **strong written communication skills**:

- You’ve demonstrated the **ability to solve problems** through investigation and make timely decisions
- You have a **high school diploma or equivalent**:

- ** Bilingual (French/English) is an asset**

**_ Given the size and scope of our organization, we have the flexibility for this position to be located in the following head office locations: Montreal, Regina, London, Winnipeg._**

**Be your best at Canada Life

Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.

You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.

***

Together, as part of a great team, you’ll deliver on our shared purpose to improve the well-being of Canadians. It’s our driving force. Become part of a strong and successful company that’s trusted by millions of Canadians to do the right thing.

**We are one of Canada's top 100 employers**
- Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we’re one of Canada’s leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations._
- We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee _
- has the opportunity to_
- reach their potential._

**_
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted_**

LI-Hybrid

  • Customer Relations Specialist, My Canada Life

    6 days ago

    London, Canada Canada Life Assurance Company Full time

    **Job Description**: We are Canada Life Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success. You can be your best here. You’re part of a diverse and inclusive workplace where your career and well-being are championed. You’ll have the...

  • Bilingual Customer Relations Specialist-Hybrid

    1 hour ago

    London, Canada Randstad Canada Full time

    We are seeking a dedicated individual to join our exceptional team as a full-time Bilingual Customer Relations Specialist. This is a Hybrid position and the salary is $46 862 annually. The schedule is from Monday to Friday from 08:00 AM to 08:00 PM. In this role, you'll be instrumental in providing respectful, accurate, and timely responses to incoming...

  • Bilingual Customer Relations Specialist-Hybrid

    14 hours ago

    London, Canada Randstad Canada Full time

    We are seeking a dedicated individual to join our exceptional team as a full-time Bilingual Customer Relations Specialist. This is a Hybrid position and the salary is $46 862 annually. The schedule is from Monday to Friday from 08:00 AM to 08:00 PM. In this role, you'll be instrumental in providing respectful, accurate, and timely responses to incoming...

  • Showroom Sales Staff

    6 days ago

    London, Canada My FireplaceCoad Full time

    My Fireplace is a dynamic high energy retailer of gas, wood and electric fireplaces. We are family owned and customer service centered, building relationships based on honesty and respect. Our showrooms are beautifully appointed and carry the industries' widest range of product from over 14 established and respected manufacturers. We are currently looking...

  • Hybrid / Remote Bilingual Customer Relations Specialist - London

    13 hours ago

    London, Canada Randstad Canada Full time

    Embrace a 4-day work-from-home schedule and enjoy the vibrancy of our Downtown London office for one day.We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to...

  • Hybrid / Remote Bilingual Customer Relations Specialist - London

    1 hour ago

    London, Canada Randstad Canada Full time

    Embrace a 4-day work-from-home schedule and enjoy the vibrancy of our Downtown London office for one day.We are looking to hire the right person to join an amazing team as a full time Bilingual Customer Relations Specialist. As a Bilingual Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to...

  • Bilingual Customer Relations Specialist

    13 hours ago

    London, Canada Randstad Canada Full time

    Welcome to the frontline of exceptional service! Are you ready to turn your passion for helping others into a rewarding career opportunity?Are you ready to take your customer service skills to the next level while enjoying the flexibility of working from home? Look no further!! As a Bilingual Customer Service Specialist, you'll have the chance to work from...

  • Bilingual Customer Relations Specialist

    44 minutes ago

    London, Canada Randstad Canada Full time

    Welcome to the frontline of exceptional service! Are you ready to turn your passion for helping others into a rewarding career opportunity?Are you ready to take your customer service skills to the next level while enjoying the flexibility of working from home? Look no further!! As a Bilingual Customer Service Specialist, you'll have the chance to work from...

  • Customer Support Specialist

    6 days ago

    London, Canada LBMX Full time

    **LBMX is growing again...** We are seeking a **Customer Success Specialist** LBMX is a dynamic and growing software solutions company with a global footprint, located in London, Ontario. As we continue to grow, we are seeking talented, compassionate, and driven individuals to join our team as a Customer Success Specialist, reporting directly to our VP of...

  • Patient Relations Specialist

    6 days ago

    London, Canada London Health Sciences Centre Full time

    **Posting Period**: Open: January 24, 2023 Deadline: February 6, 2023 Non-Union **Department Name**: Patient Experience Working within the framework of People-Centred Care, the Patient Relations Specialist has direct accountability to the Manager of Patient Experience and is responsible for managing patient and care partner concerns/complaints in a...

  • Investigations Specialist

    4 weeks ago

    London, Canada University Hospital Full time

    **Posting Period**: Open: August 11, 2023 Deadline: October 9, 2023 Non-Union **Department Name**: **Labour Relations** Reporting to the Manager of Employee & Labour Relations, the Workplace Investigations Specialist is responsible for investigating complex workplace complaints, from receipt to completion, received under various LHSC policies and...

  • Technology Support Specialist

    4 weeks ago

    London, Canada London Health Sciences Centre Full time

    **Posting Period**: Open: July 13, 2023 Deadline: July 26, 2023 Non-Union **Department Name**: Customer Support - Information Technology Services Responsible for troubleshooting escalated work and advanced technical requests/calls from Client Support Specialists or directly from hospital staff/physicians. They will also manage small projects related to...

  • Customer Support Specialist

    7 days ago

    London, Canada Safran Electrical Components Canada Inc. Full time

    **Customer Support Specialist** - **JOB SUMMARY**_ Working within our Inside Sales team, the Customer Support Specialist will act as liaison and will be responsible for our customer service cycle from outside inquiries, quoting prices, entering bill of material to the delivery of our product. - **ESSENTIAL DUTIES AND RESPONSIBILITIES**_ - Addressing all...

  • Customer Service Specialist

    6 days ago

    London, Canada Canada Life Assurance Company Full time

    Customer Service Specialist **Description: - Permanent Full Time- Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you’ll contribute to the effective record-keeping and reporting for GRS...

  • Customer Service Specialist

    4 weeks ago

    London, Canada Canada Life Assurance Company Full time

    Customer Service Specialist **Description: - Permanent Full Time- Group Retirement Services (GRS) Administration provides administration services for a variety of group products, including RRSP, RPP, DPSP, TFSA, Investment Only and various non-registered plan types. In this role you’ll contribute to the effective record-keeping and reporting for GRS...

  • Customer Support Specialist

    1 month ago

    London, Canada J.D. Power Full time

    **Position: Customer Support Specialist** **Department: Customer Service** **Location: London, Ontario (Remote)** **Position Overview** The customer support specialist serves as the company's first point of contact for assisting current and potential customers with relation to its products and services. The main duties of this position include making...

  • Customer Support Specialist

    4 weeks ago

    London, Canada J.D. Power Full time

    External**:Customer Support Specialist** Location**:Remote Canada** Reports to**:Senior Manager, Customer Support** **Position Overview**: **Responsibilities**: - Build relationships with dealers remotely via phone - The ability to work independently but also as a team player - Time management and superior organizational skills - Educate Dealers on key...

  • Health and Safety Specialist

    1 day ago

    London, Canada Tepperman's Full time

    YOU WILL NEVER GET BORED AT TEPPERMAN'S! We are a dynamic, high-energy retailer that is currently in its 3rd generation of family ownership. We sell furniture, mattresses, appliances, electronics, and home accents to a diverse customer base in Southwestern Ontario. It is a unique and highly personal business - family-owned and not part of a nationwide...

  • Sales Customer Care Specialist

    1 month ago

    London, Canada AutoCanada Inc. Full time

    **Sales Customer Care Specialist Job Description** At London Honda, we believe in providing our employees with the necessary tools to succeed. We offer competitive wages/salary, vacation, health and dental benefits, ongoing training, and support to ensure you're successful and achieving your goals, and endless opportunities to further your career within our...

  • Customer Care Coordinator

    6 days ago

    London, Canada ParaMed Home Health Care Full time

    Under the direction of the Operations Manager or Coordination Supervisor, the Care Team Specialist will act as the primary point of contact for clients and field staff, offering superior customer service skills as they match clients in need of care to appropriate field staff. **If the following statements sound like you, then you might make a great Care...