Investigations Specialist

1 month ago

London, Canada University Hospital Full time

**Posting Period**:
Open: August 11, 2023

Deadline: October 9, 2023

Non-Union

**Department Name**:
**Labour Relations**

Reporting to the Manager of Employee & Labour Relations, the Workplace Investigations Specialist is responsible for investigating complex workplace complaints, from receipt to completion, received under various LHSC policies and legislation. Where appropriate, the Workplace Investigations Specialist will assist with mediating resolutions or arranging for the mediation of resolutions by a third party. The Workplace Investigations Specialist will support the development, implementation and evaluation of policies, protocols and practices related to investigations, will ensure that best practices with respect to workplace investigations and report writing are followed across the organization. They will facilitate all levels of training and education related to workplace investigations and the applicable policies and legislation.

**How You'll Contribute**:
An integral part of the LHSC Employee and Labour Relations Team, the Workplace Investigation Specialist's role will include:

- Monitoring the various policies and channels through which LHSC staff and affiliates file complaints; triaging these complaints for urgency, complexity, sensitivity and organizational risk; and ensuring these complaints are appropriately investigated through internal team, organizational or expert external resources;
- Leading the investigation of the more highly sensitive andcomplex complaints, including those involving physicians and leaders;
- Developing clear and comprehensive investigation reports in accordance with best practices and policy/legislative requirements, includingproposing comprehensive recommendations and remedial actions based on findings;
- Independently managing assigned caseload, prioritizing cases based on urgency and organizational risk, bringing investigations to a close rapidly and definitively;
- Where appropriate, engaging in creative problem solving to address workplace conflicts through varying alternative dispute resolution techniques;
- Identifying trends and opportunities for proactive issue mitigation; producing strategic recommendations to the business to proactively address systemic issues and improve organizational practices with respect to the investigation of workplace complaints;
- Developing and delivering comprehensive training for Leaders and HR on workplace investigation policies and programs, as well as the policies and legislation that govern.

**What we offer**:

- Rate of Pay: $43.04 per hour - $53.80 per hour
- Hours of Work: 37.5 hours per week
- Comprehensive Health and Dental Benefits & Pension Plan (HOOPP)
- Ample opportunity for internal growth and career development
- Employee Wellness Initiatives

**Qualifications**:

- Successful completion of a Bachelor's Degree in Human Resources, Industrial Relations, Business, Paralegal or Social Sciences
- Successful completion of Human Resources Management Certificate is required if the completed degree is not HR related
- Certified Human Resources Leader (CHRL) designation (preferred)
- Minimum five (5) years of recent relevant experience
- Expert knowledge of workplace investigations processes and report writing
- Knowledge of human resource principles, procedures, practices and relevant legislation
- Ability to organize and prioritize competing demands
- Advanced critical thinking skills
- Advanced mediation skills
- Ability to engage stakeholders, facilitate crucial conversations and negotiate solutions to challenging issues
- Demonstrated knowledge of computer programs (PeopleSoft, Workbrain, Microsoft Office 365)
- Labour relations experience with ONA, OPSEU and UNIFOR is considered an asset
- Demonstrated practice and commitment to the principles of patient and family centered care

**Immunization Requirements**:

- Provide vaccination records or proof of immunity against measles, mumps, rubella and varicella (chicken pox), Hepatitis B, Tetanus/ Diphtheria/Polio; Meningitis.
- Provide documentation of the Tuberculosis skin testing (two step) and COVID vaccine series.

As part of the assessment process applicants may be required to complete a written examination or test. Please be advised that a reference check may be conducted as part of the selection process.

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