Distribution Center Manager

5 months ago

Coquitlam, Canada Reliable Parts Full time

**ABOUT RELIABLE PARTS**

Reliable Parts is a leading distributor of appliance parts in the US & Canadian markets with numerous branch locations, shipping hubs, and distribution centers stretching across North America. Our vision, _to improve lives by enhancing choice for everyone, everywhere_, is demonstrated through the exceptional products, services, and value we provide to the appliance parts service & repair industry. Reliable Parts is looking for top notch team members to join our thriving organization.

**About the Position**:
The Distribution Center (DC) Manager is responsible for overseeing and coordinating all operations of a DC. Duties include staff training & development, daily operations of the facility, building rapport with customers & the community, and creating & implementing strategies to improve productivity. Where applicable, the DC Manager is also responsible for sales counter functions such as implementing strategies to improve sales performance in efforts to achieve financial targets and other sales related objectives.

**Task and Duties**:

- Direct the activities of the branch location from back end to front end of operation, optimizing service levels and managing branch P&L
- Manage day to day work, processes, payroll, attendance, time off, evaluations, discipline, and hiring decisions
- Provide training, coaching, development, and motivation to improve branch and regional staff performance
- Develop and implement business plans to include operational and sales forecasts along with financial objectives for the branch
- Maintain the integrity and accuracy of the physical inventory, perform physical branch inventories as needed
- Assist in the development of standards of performance as a basis of review
- Foster a cooperative and harmonious working climate conducive to maximizing employee morale and productivity
- Assist in the development and implementation of company safety policies
- Ensure all required work (including discrepancy processing) is completed efficiently, accurately, and timely; including, but not limited to receiving, put away, picking, shipping, returns, and inventory management
- Ensure proper working order of all facility resources, such as racking, MHE, building systems (HVAC etc.), work & break rooms, etc. and ensure the company meets all lease obligations
- Maintain building operations to comply with all regulatory obligations, including but not limited to, OSHA, HazMat, Federal, State, Provincial and Local regulations
- Continually review the set-up of the building/operations to maintain a clean, efficient, and safe work environment, including but not limited to slotting
- Must be able to pass certification of training on warehouse equipment where applicable (e.g., fork truck, wave picker, pallet jack, etc.)
- Ensure all personnel deliver efficient, expedient service to customers, including but not limited to receiving, restocking, picking, shipping, returns, and inventory management.
- Provide support on escalated customer requests as needed
- Ensure all front counter operations are performed per policies and procedures
- Manage retail display area to meet company goals and objectives
- Participate in daily, weekly, monthly, and annual planning processes as appropriate
- Fulfill roles and responsibilities of absent employees as needed
- Develop relationships with carriers to ensure contracts are honored and vendor performance expectations are clearly communicated and achieved
- Maintain vendor contracts for warehouse related areas, including but not limited to waste management, security, corrugated supplies, and packing supplies
- Evaluate and execute best practices and process improvement initiatives
- Provide regular feedback to Regional Management on the overall operations of branch to share effective practices, competitive intelligence, and business opportunities.
- Prepare reports such as Unconfirmed Shipper and Open Transfer
- Project a favorable image of the company to enhance public recognition
- Special projects as assigned by management

**Education and Experience**:

- Excellent communication skills
- Ability to perform in a stressful and demanding environment
- Ability to motivate, lead, and develop staff
- Minimum of 5 years prior supervisory experience desired
- Proficient in Microsoft Office products (Excel, Word, Outlook)

**Benefits**:
**Physical Requirements**:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Must have regular, consistent, and predictable attendance.
- Frequently lift and/or move up to 10 pounds, regularly lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds
- Must be able maintain significant activity levels for extended periods of time
- Frequently required to use hands to

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