Retail Store Manager

6 months ago

Toronto, Canada Compound Studio Full time

**COMPOUND STUDIO - RETAIL MANAGER**

**We are seeking a talented Retail Store Manager to join our Team in Toronto**

***
- **WHO WE ARE**_

Compound Studio is a Toronto-based house of brands specializing in direct-to-consumer accessories, currently operating 2 brands: Vitaly and Clocks & Colours. With in-house design, creative and marketing teams — as well as our own fulfillment centers in North America and Europe — we take a fully integrated approach to production and sales.

From design and branding to manufacturing and operations, Compound is future-looking. Our products are experimental, challenging the standards of accessory design. Our brands do not follow traditional fashion seasons, instead releasing new styles weekly to digitally-native audiences directly through social media. Our brands are inclusive at their core, connecting with diverse communities and niche markets. We strive for environmental sustainability at every stage, using primarily recycled materials for production, delivered in 100% recycled packaging.

***
- **At Compound Studio, we strive to be..**_

Customer Centric

Product Obsessed

Collaborative

Intrapreneurial

Outside the Box Thinking

Authentic

** **
- **THE OPPORTUNITY**_

Established in 2011, Vitaly produces experimental, genderless accessories, taking inspiration from robotics and industrial manufacturing processes. Vitaly pieces are produced using 100% recycled, stainless steel — a metal that does not rust, tarnish or turn your skin green. Due to its incredible durability, steel is also the most recycled material on the planet.

Over the last couple of years, Clocks and Colours has expanded its product assortment well beyond jewelry to include a growing selection of eyewear, bespoke headwear, apparel, homewares, and other lifestyle accessories. We’re looking for a retail manager with well-established experience managing inventory and merchandising across product categories.

As the Retail Store Manager, you will be responsible for managing sales associates, maintaining inventory accuracy, scheduling, and overseeing the general operations of the Vitaly flagship store and the Clocks and Colours store. You are a motivating leader and drive the business by challenging and supporting your team to provide exceptional service and creating lasting relationships with each of our customers. As a member of the Vitaly retail team, you are a core ambassador for the brand, supporting and promoting our customer engagement, loyalty, and marketing programs.

**Responsibilities**

**Sales and Customer Service**
- Assess sales performance and work with corporate to set targets
- Maintain a pristine store image by following merchandising standards
- Identify and implement merchandising improvement opportunities to help drive sales and keep the store looking and feeling fresh
- Ensure high quality customer service from the entire team
- Resolve customer conflicts
- Demonstrate sales leadership by maintaining an active role on sales floor
- Demonstrate exceptional product and brand knowledge
- Act as a partner between customers, sales associates, company leadership, and brand representatives

**Inventory Management**
- Ensure accurate inventory with audits and full counts
- Place weekly product / inventory buys to maintain a healthy stock level in all categories and input all received products
- Maintain inventory and place re-stock orders for any third party brands that may be carried

**Operations Management**
- Develop, execute, and continuously improve all operational activities to ensure the store exceeds financial and customer experience and maintain brand consistency
- Ensure all operations and financial procedures are followed properly
- Hire, train, and manage sales staff.
- Manage schedule to adjust hours based on sales and fluctuating projections
- Ensure the store and stock room are thoroughly cleaned
- Manage warranty and exchange program
- Maintain all retail procedures documentation

**This may be your opportunity to join our team if you have**:

- 3-5 years of experience
- Experience with fashion styling.
- Experience with shopify
- Experience with google suite
- A dynamic conversationalist that can connect with customers to build meaningful and long-lasting rapport/ relationships.
- Organized and has a calm disposition in moments of high demand.
- Motivated to collaborate with your team members to create a great experience for customers.
- Confident in a fast-paced, customer-centric environment
- Motivated to achieve great results
- A natural flare for self-expression through personal style
- Excellent communication and interpersonal skills
- Aptitude to develop strong relationships
- Availability to work flexible hours (weekdays and possible weekends)
- **WHAT WE OFFER**_
- Company events
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- Store discount

**The Interview Process**

Round 1: Phone screen with HR Manager

Ro

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