Customer Service Representative

2 weeks ago


Brampton, Canada Canada Data Communications Management Corp. Full time

**POSITION**: Customer Service Representative
**TYPE**: Full Time, Permanent
**LOCATION**: Brampton, ON/Hybrid

**JOB SUMMARY**

**RESPONSIBILITIES**
- Providing individualized customer service & resolving customer support related issues
- Answer phone calls (direct and through phone queue lines) and provide professional service to customers
- Support CX team in general administrative tasks (reports/RSRs/enter orders/ process returns)
- Process orders and perform transactions within our on-line ordering system and ERP system ensuring customers’ inquiries are met in a timely manner
- Liaise with internal DCM departments as required to resolve customer issues
- Enter orders via FLEX (online ordering tool) and D365 system for main enterprise accounts for negotiable documents
- Process returns and RSRs for credits
- Generate and distribute reports as required for customers and Sales
- Electronic filing in SharePoint
- Assist Sales and CX as required in administrative tasks
- Maintain job notes
- Other duties as assigned

***REQUIREMENTS**
- Technical or Community College Diploma, strong math and analytical skills
- Inventory experience is an asset
- Bilingual in French is an asset
- Detail-oriented with ability to multi-task
- Excellent communication skills (verbal and written), interpersonal and organizational skills
- Accurate data entry skills and proficient in Microsoft Word, Excel and Outlook
- 1 - 2 years customer service experience with strong problem-solving and follow-up skills
- Nice to have: Knowledge of D365, FLEX training



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