Manager, Enterprise Quality, Risk and Performance

3 weeks ago

Oshawa, Canada Carea Community Health Centre Full time

External Job Posting
Position Title: Manager, Enterprise Quality, Risk, and Performance
Employment Status: Permanent Full Time
Hours of Work: Monday to Friday, 35 Hours
Position Reports to: Director, Clinical Services, Quality, Risk, and Performance
Primary work location: Oshawa (with flexibility to work remotely and at other sites as required: Whitby,
Ajax and Pickering).

Organization Overview
Carea Community Health Centre is a recognized leader in redefining the experience of community-based
health and wellness services. We provide access to high quality holistic and inclusive care that is
responsive to the needs of the community and empowers individuals to enhance their own well-being.
Our name embodies what we do every day - we care. Caring for the health and wellness of our
communities' residents is the cause that unites us. It shapes our thinking and guides our actions.
Carea Community Health Centre is a registered charitable organization providing a variety of free,
community programs and services including: health promotion and wellness programs; primary care,
counselling and mental health; diabetes education; Hepatitis C screening, treatment support, education
and outreach; geriatric assessment & intervention; young parent support, youth programs, Indigenous
programs; community development programs; and fundraising events which include developing
charitable partnerships/sponsorships to fund programs.
In line with the CHC Model of Health and Wellbeing, our expert team works with our clients to provide
holistic care, support, and wraparound services that empower clients to improve their health and
wellness. We strive to be accessible to those in the community who face access barriers like culture,
gender, geographic isolation, homelessness, language, physical disabilities, poverty, and race.
We are Carea Community Health Centre Care. Compassion. Community.

Position Overview

The Manager, Enterprise Quality Risk & Performance (QRP) is a strategic and tactical contributor in
advancing a culture of data-informed decision making and continuous quality improvement at Carea
Community Health Centre (Carea). The Manager, Enterprise QRP coordinates organization-wide and
program-specific activities to ensure selection, capture, and reporting of meaningful performance
measures. The Manager also promotes a consistent and data-driven approach to the development,
implementation, and evaluation of quality improvement (QI) initiatives, working with leaders and staff to
inform priorities for service delivery improvements that are aligned to Carea’s achievement of quality and
performance targets and organizational strategic directions.

As a key leader within Carea’s QRP Team, the Manager contributes to the strategic vision, scope and
mission of quality improvement, performance measurement, and risk management at Carea,
collaborating intensively with point of service managers to support the achievement of program and
organizational deliverables. The Manager is a key contributor and coordinator for the development of
the organization’s Risk Management Plan and related activities and provides direct oversight for members
of the QRP team including roles such as Carea’s Decision Support Analyst, Informatics Specialist, and
related roles.

**Responsibilities**:
With guidance from Carea’s senior managers and in collaboration with the broader management team,
the Manager, QRP will:

- Lead the development, delivery, and monitoring of reporting and analytics functions including but
not limited to the organization’s performance scorecards, program dashboards, annual QIP, and
Corporate Balanced Scorecard
- Participate in and provide coordination of Carea’s annual risk management plan
- Support the implementation of quality improvement methods and projects in collaboration with
program leadership
- Act as a delegate and provide operational support to the organization’s Privacy Officer, as a
function of risk management
- Develop, coordinate, and deliver education and training to build Carea’s capacity for QI, process
improvement, and project management
- Collaboratively identify, develop, implement, and evaluate QI initiatives at the program and
organizational levels
- Coordinate the organization's participation in the accreditation cycle
- Cross-functional responsibilities as required

**Qualifications**:

- Degree in Healthcare Administration, Business Administration, Nursing or a related field (Master’s
preferred)
- Project Management Professional certification preferred
- A minimum of three years recent, related experience in health services project management,
quality improvement, program evaluation, and/or decision support
- A minimum of three years management experience, preferably in hospital, community-based
health care setting, or community not-for-profit environment
- Demonstrated educational preparation and knowledge of quality improvement principles,
methods, and tools
- Demonstrated knowledge

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