Store Lead

7 months ago

St Albert, Canada So Pretty Cara Cotter Full time

**Your Role**

You are a charismatic leader with exceptional service and sales acumen. You will be responsible for supporting all aspects of the store including operations, driving customer service excellence, increasing profitability and fostering an environment of motivation and engagement to enable the store team to achieve company goals and objectives.

You are a dynamic individual with an entrepreneurial mindset, exceptional customer service skills and a passion for leading. You will have a tremendous impact on driving growth and providing the best in class customer service experience for our clients, supporting talent acquisition & development activities, visual merchandising, and operations, while demonstrating So Pretty's core values. You will play an important part in developing a retail environment that is deeply focused around our clients and set the foundation for our sales culture. You are obsessed with every detail when it comes to the customer journey.

**Sales**
- Support the development of store business strategies.
- Maximize results and achievement of Key Performance Indicators (KPIs), by driving own performance as well as the performance and engagement of the team.
- Drive business through clienteling and fostering ongoing productive relationships with customers.
- Review weekly and monthly sales and product performance data taking action to improve sales performance.
- Establish and implement changes to improve product performance where possible.
- Improve sales performance of the team through feedback, coaching and training.
- Gather insights from customers, communicating them to HQ.
- Support in store marketing and promotional initiatives at a high standard and communicate cross functionally.
- Support local and community events.
- Improve the quality of the in-store customer experience by communicating and training staff on the So Pretty steps of selling, and fostering relationships through our brand story.
- Provide in-store coaching to staff, working alongside them to demonstrate best practices in hosting, customer service and product knowledge.
- Continuously seeking opportunities to remove barriers to purchase and friction points for customers.
- Be the voice of the customer, ensuring insights and opportunities to improve brand, product and services are communicated back to So Pretty as needed.
- Promptly respond to and escalate any customer challenges.

**Leadership**
- Assist in developing a service-minded and high performing team.
- Assist in the hiring process for key team members in your store.
- Build and promote strong collaborative relationships in your market.
- Create and participate in new hire onboarding and training activities for team members, ensuring a high standard for delivery.
- Foster a performance culture of ownership, continuous improvement and goal achievement.
- Clearly communicate expected standards and demonstrate desired behaviours. Lead by example
- Monitor employee relations related matters, fostering a positive work environment
- Embed the So Pretty values into the team’s daily activities.

**Operations**
- Supporting maintenance of visual and operational standards with the leadership team.
- Work with the store team to identify any opportunities to improve the daily operations of the store (ie systems, processes). Communicate with HQ where appropriate.
- Manage team to prepare for and conduct stock-takes in a timely and effective manner.
- Report any issues within the store to the head office including maintenance, cleaning and safety issues.
- Manage security of store, products and team, raising any issues with management.**What You'll Bring To The Team**
- Experience as a leader in retail, sales or customer service.
- Understanding of local market challenges and requirements relevant to new store openings.
- A desire to deliver exceptional customer service.
- Demonstrated understanding of service excellence in a consumer environment.
- Excellent communication skills.
- Data-driven decision making.
- Tactical thinking.
- You stay current and are on top of trends in retail, you’re well connected, and you know how to navigate and grow your network to get the introductions you need.
- The desire to work in a fast paced, entrepreneurial environment;
**What We Offer**

At So Pretty, we offer competitive wages, a health spending account (for those working 30 hours/week or more), employee discounts, and comprehensive training that includes sales, industry, product knowledge, brand training, opportunity for advancement, travel, and the promise that you will be part of an exciting and growing team of highly collaborative and driven team members. Starting salary will be depending on experience.

More About Us

So Pretty is our way of sharing that thrilling sense of discovery, impeccable level of quality, and passion for beautiful, handmade jewelry. It's our way of celebrating the connections you have with yourself and your loved ones.

"Each piece of ou

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