Grocery Lead

5 months ago

St Albert, Canada Amaranth Foods Full time

**JOB DESCRIPTION**

**Job Title: Grocery Lead Department: Grocery**

**Reports to**:Store Manager, Category Grocery Manager

**Direct Reports**:Customer Service Associate, Grocery Clerk

**Working Conditions**:Retail Store environment where work and events can be varied or unpredictable; mainly standing/walking/lifting; offering service to the public.

**Role**:This position has the overall accountability to support store sales results, expense management, reduce shrink and damages by leading assigned areas that include the following; providing leadership and support to Grocery Department team members; receiving and verifying shipments primarily in Grocery and in other departments during peak times; picking transfers; purchasing for perishables and bread; stocking shelves, over stock and down stock rotation, posting invoices to database system; coolers and freezers; running inventory management reports; product merchandising; maintaining store cleanliness. This position also has direct accountability for performance results, and acts as a role model on delivering positive associate and customer experience in the store.

**Time Requirements**:

- Full-time hourly position
- Employees are entitled to a 30 minute scheduled unpaid meal break for all shifts 5 consecutive hours or longer.
- Must have a flexible working availability - willing to work days, evenings and weekends and assist with shift coverage as needed

**Duties and Responsibilities**:
**1. Customer Service and Teamwork**:

- Proactively engage customers to ensure unparalleled customer service ensuring we do everything we can to bring better health to our customers.
- Act as a role model to team members on how to deliver a positive customer service experience going above and beyond, one customer at a time.
- Respond to customer questions and provide assistance or when necessary employ the appropriate department representative to provide assistance.
- Assist customers with product inquiries, share product knowledge and take customers to the location of products directly.
- Efficiently and accurately process customer transactions through the use of applicable

POS functions and carry-out customer purchases.
- Support the Store Manager in training team members on POS operations and ensuring Operating Procedures are being adhered to.
- Ensure new products and samples are delivered to the category manager grocery team.
- Communicate regularly with category grocery manager team by passing on new product requests, notes, team mentoring and best practices

**2. Leadership**:

- Lead by example in daily activities and strive to improve personal performance each and every day.
- Maintain a positive attitude and approach challenges in a proactive and problem solving manner.
- Communicate and execute action plans to team members including operations, category grocery manager, and store manager on upcoming projects, priorities, promotions or other store initiatives, and ensure duties such as stocking, down stocking, and stock rotation including freezer/coolers/bulk and shelves, are executed.
- Praise team members for duties well done, provide feedback for areas improvement.
- Ensure that Amaranth’s programs, policies and procedures are communicated and adhered to.
- Demonstrates and communicates Amaranth’s company values, leadership competencies, cultural factors and code of conduct.

**3. Store Level Administration/Computers**:

- Keep Google Drive Organized and lead by example in appropriate usage of the

Amaranth computer Systems..
- Adhering to best practices and policies in regards to Uploading/Downloading of documents, saving documents, saving in temp folders, Amaranth Files on Desktop,
Naming Conventions, document creation.

**4. Receiving**:

- Physically receive and verify shipments; ensure accurate receiving of primarily grocery invoices within 24 hrs of arrival into the computer.
- Utilizing the Reports Master Schedule
- Received stock is delivered on floor in a timely manner, placed accordingly, rotated by correct best before dates and rotated with down stock.

**5. Credits**:

- Manage damaged or mis-shipped products in a timely manner by requesting and following up on credits on a consistent basis.

**6. Special Orders**:

- Once a special order arrives in store, ensure the customer who placed the special order is contacted initially and weekly thereafter until the 4th week where appropriate action is taken if not picked up.
- Review invoices or check with the vendor directly if a special order is “no filled” and advise the customer of delay.
- Maintain “on-hold” status of items in the database system.

**7. Inventory Management and Reports**:

- Ensure report schedules are adhered to and completed each week and follow up on any issues by either reconciling the concern or communicating to the Store Manager.
- Ensure inventory levels recorded in the database system match the physical inventory on shelf and in back stock.
- Master File

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