Impact Engagement Manager
3 weeks ago
who we are
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.
A day in the life
The Impact Engagement Manager is a key contributor to the development, project management and integrated execution of employee engagement within the lululemon Centre for Social Impact. Specifically, this role drives companywide engagement with the lululemon Impact Agenda via our Impact Engagement platform, Deed. Working closely with fellow Centre program managers and key cross functional partners, this role is critical to shaping a culture of impact across lululemon. The Impact Engagement Manager is part of a high growth impact team, developing and stewarding best-in-class global impact engagement programs.
Key Responsibilities
- Working within the lululemon Centre for Social Impact and collaborating across the Sustainable Business and Impact Function, contribute to the strategy and execution of the impact engagement workstream, evolving a culture of impact at lululemon that aligns with the company’s Impact Agenda.
- Responsible for the global and regional execution of Deed campaigns, fundraisers, events, reports, SOPs and operations. Regularly consult with EMEA, APAC, and China community and engagement leads to support ongoing considerations of global relevance and requirements of engagement offerings, comms, and the Deed platform, collaborating on solutions. Work collaboratively with crisis response teams to utilize Deed in support of communities in crisis.
- Manage the design and development of foundational impact employee engagement offerings through Deed, including individual volunteerism, actions, donations, matching, and seeding.
- Serve as key relationship holder with our platform provider, Deed, working closely with Deed’s Partner Success manager to communicate feedback, troubleshoot, develop solutions, and navigate contracts.
- Collaborate with Program Manager Social Impact Engagement and Innovation to establish an intentional ecosystem of Impact Leadership opportunities, including Fellowship and Community Volunteering.
- Partner with critical internal functions including people and culture, retail operations, and communications to drive program development, engagement, simplicity, transparency and a purpose-driven mindset. Partner with critical internal functions including people and culture, retail operations, and communications to drive program development, engagement, simplicity, transparency and a purpose-driven mindset.
- Collaborate with communications partners to ensure impact and the related employee engagement opportunities are shared across all internal channels including Youlu, Culture Core, Retail Training, Staff Meetings.
- Coordinate with Centre for Social Impact program management peers to steward relationships with relevant non-profit organizations and institutional partners.
- Partner with Centre for Social Impact team, and other sustainability leaders, to monitor and evaluate strategy and partnerships against KPIs and metrics.
- Support management of engagement programs to ensure a compelling employee experience and partner experience, gathering feedback to ensure we are evaluating and evolving impact programs that support the employees.
Who you are
- Strategic, program development mindset
- Compassionate, culturally responsive, and committed to development
- Self-led, creative problem solver that is highly motivated to find solutions
- Team player who fosters connection and builds trusting relationships
- Thrive in a collaborative, cross-functional environment - manage multiple priorities, quickly understand work patterns, and identify opportunities for increased efficiencies.
- Communicate honestly and directly, while creating the space for others to do the same
**Qualifications**:
- Bachelor’s degree in social impact, corporate innovation or related field
- Corporate experience within people development and/or sustainability/social impact
- 6+ years of experience in brand and retail, non-profit management, community-based work, diversity and/or corporate social responsibility
- 6+ years' experience managing external partner and consulting relationships
**Required Skills**:
- Demonstrated program development and execution
- Proven experience and passion for developing people, teams, and leaders while driving an inclusive, performance-driven culture at scale
- Experience working with cross-functio
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