Product Manager

4 weeks ago

Vancouver, Canada Charitable Impact Full time

**About Charitable Impact**

Charitable Impact started as a bold idea and evolved quickly into an unwavering belief: everyone should have access to resources that help them build the brighter future they imagine. Our online platform is like a bank account for charitable giving. Anyone can use it to find and give to their favourite charities from one place, give with friends and others, and get support with making their biggest impact possible. So far, Canadians across the country have donated tens of millions of dollars through our platform.

**We take care of each other**

Our team members enjoy competitive salaries, purposeful perks, and a culture that gives back and has fun doing it. We support each other, learn from one another, and grow together. We're on an adventure to make giving an intentional and joyful part of daily life So, come and join us, and let's build a brighter future together.

**What you’ll do**

The Product Manager will work with stakeholders to fully understand our business goals and users' needs and use this knowledge to drive improvements and growth in a defined product area.

**We are a hybrid office, with team members working remotely and in the office. This role requires some availability to come into our Vancouver office and work during the Pacific Standard Time zone business hours.**

**Your responsibilities**
- Work closely with business leaders to understand the product vision and market
- Liaise with research and support teams to understand users’ needs, behaviours, and pain points
- Identify product enhancements to achieve business outcomes and improve user experiences
- Be the expert on our products and customers
- Develop and maintain a prioritized roadmap for your product area
- Write product requirements and conduct reviews with stakeholders
- Oversee and contribute to breaking down initiatives into epics, user stories, and acceptance criteria and reviewing them with design and delivery teams to ensure a shared understanding
- Work with design and delivery teams to understand implementation efforts and mitigate risks
- Conduct acceptance testing to ensure delivered features meet requirements and are ready for release
- Set KPIs, collect and monitor data to assess feature usage, and derive insights to drive product planning
- Work with marketing and support teams to develop launch plans
- Stay informed of market trends and competitor offerings to ensure our product is competitive and relevant

**What we're looking for**
- Bachelor's degree in Computer Science, Computer Engineering, or equivalent technical skills and experience
- 2+ years of experience in a strategic product planning role
- English language proficiency
- Proactive and precise written and verbal communication to a variety of audiences
- A “people person” who takes the initiative and collaborates effectively with cross-functional teams
- A self-starter with good instincts, strong time management skills, follow-through and drive
- A naturally curious person who is eager to learn and invests time in understanding concepts
- Good analytical and problem-solving skills, strong attention to detail, and comfortable sorting through data and using it to make data-driven decisions
- Available for morning and occasional evening meetings (Pacific time) with our India-based engineering teams

**Bonus points**
- Experience with Agile methodologies
- Experience working in a software development or QA role
- Hands-on experience with Confluence and Jira
- Experience with product management tools like ProductPlan, Productboard or Aha
- Knowledge of user-engagement tools, such as Pendo or FullStory

**What we offer**
- **Extended health care benefits.** Vision, dental and paramedical.
- **Annual health spending account.** To spend on what's important to you.
- **Professional development**. We believe in supporting our team members achieve their professional goals.
- **RRSP matching. **To encourage you to save for your future.
- **Monthly donation matching**. To encourage you to give.
- **Rest and relaxation.** Minimum three weeks paid annual vacation for all team members.
- **Flexibility**. Flexible work schedules and remote work options.

**Our people make us great**

We love working with creative and open-minded people who bring imagination and courage to work, who treat others with respect and kindness, and who act on their generosity each day. We're committed to building an inclusive and collaborative workplace that values equity and welcomes everyone.

At Charitable Impact, we are committed to working with applicants requesting accommodation at any stage of our hiring process.

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