Business Analyst

3 weeks ago

Toronto, Canada City of Toronto Full time

**Job ID**: 40576

**Job Category**:Policy, Planning & Research

**Division & Section**:Seniors Services & Long Term Care, LTC Management Services

**Work Location**:UNION STATION

**Job Type & Duration**:Permenant Full-Time

**Salary**: $86,500.00 - $108,459.00

**Shift Information**: Monday to Friday, 35 hours per week

**Affiliation**: Non-Union

**Number of Positions Open**: 1

**Posting Period**: 21-AUG-2023 to 05-SEP-2023

To support the division's strategic and operational evidence-based decision making by developing systems and tools for data collection and trending, as well as analyzing, interpreting and supporting the reporting of financial, clinical, operational and strategic information in the Seniors Services & Long-Term Care Division.

**Major Responsibilities**:

- Implements detailed plans and recommends policies/procedures regarding program specific requirements.
- Conducts research into assigned area ensuring that such work takes into account developments and leading practices within the field, corporate policies and practices, legislation and initiatives by other levels of government.
- Supervises assigned projects and initiatives, ensuring effective teamwork and communication, high standards of work quality and organizational performance and continuous learning.
- Supports the monitoring of performance levels against divisional and program-level goals and targets.
- Collaborates with divisional and corporate staff to analyze, identify and assess potential impact of current policies and procedures and propose new changes as appropriate.
- Provides strategic and operational intelligence and analytical support for evidence-based decision making.
- Develops and implements educational tools and materials to facilitate the use of information as a strategic resource.
- Prepares reports and relevant communications for divisional senior management. Participates on various committees, as assigned.
- Implements engagement strategies with staff to gain input and information.
- Leads or initiates process and systems reviews related to optimizing business practices which could include recommendations on appropriate staffing levels and resource allocation.
- Provides project support such as process mapping, development of metrics and measures, and information definitions.
- Collaborates with Quality Improvement Advisor to support divisional performance and quality improvement initiatives.
- Creates and maintains performance reports and analytics dashboards in Excel and Tableau
- Develops, monitors and evaluates data collection processes and systems to support service delivery and monitoring of trends.
- Designs tools and processes for extracting and managing data using existing systems and developing new ones to augment current systems.
- Facilitates standard approaches to data capture, collection, inputting and interpretation and to ensure that information and data are delivered in a consistent manner.
- Analyzes effectiveness of various divisional data collection methods and capacity to measure improvement and forecast future needs.
- Identifies gaps in data accuracy and integrity and proposes and implements solutions to address these gaps.
- Interprets and summarizes data trends using a variety of tools.
- Provides data and analysis for standing and ad hoc requests related to division's strategic and operational initiatives.
- Prepares routine reports for indicator tracking for various divisional and city audiences.
- Supports government and external agency reporting requirements.
- Consults support on data quality issues and data collection methodologies.
- Provides performance improvement reports to managers and staff through the creation of graphs, charts, worksheets and reports.

**Key Qualifications**
- Post-secondary education in health care administration, health sciences, health informatics, business administration or related discipline, or an equivalent combination of education and experience.
- Experience with Business Intelligence Tools such as Excel PowerPivot, PowerQuery, Tableau and/or SAP Analytics Cloud.
- Experience with health care information and management software systems, such as Quatro, PointClickCare, Gold Care.
- Considerable experience building databases/Excel files for basic data entry use and analysis by staff.
- Experience with preparing analyses of financial, operational, clinical and quality measures in a healthcare setting.
- Experience conducting business process reviews.
- Strong aptitude for analysis, interpretation and attention to detail.
- Strong project management skills and experience including definition of project purpose and objectives, defining and achieving milestones and deliverables, monitoring and tracking progress and managing communication and reporting requirements.

**Notes**:
**Equity, Diversity and Inclusion**

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents

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