Communications Operator

3 months ago

New Westminster, Canada City of New Westminster Full time

COMMUNICATIONS OPERATOR
New Westminster, British Columbia

**Number of Openings**: 1
**Hours per Week**: Other: Up to 35 hours per week. Shifts are scheduled based on operational needs.
**Employee Group**: CUPE, Local 387
**Location**: New Westminster Police Department: 555 Columbia St.
**Competition #**: 251
**Additional Details**:
As the Communications Operator at the New Westminster Police Department (NWPD), you will join this newly created team and help us deliver non-emergency police incident reporting services to ensure our community receives the policing services it needs.

The NWPD is a mid-sized police department, with over 200 employees. We are committed to having a professional, diverse, inclusive, healthy and supportive workplace that promotes employee equity, wellness and fulfillment. We are a team of hard-working, friendly people who are focused on doing really good work and serving our community.

What you’ll create and do

As the Communications Operator, you will be responsible for delivering our new non-emergency service operations within our new Communications Support Centre. You will work as part of the team, engaged in non-emergency police incident reporting and general reception related services. You will have a Supervisor available who will provide guidance, support and work alongside you when needed. Responsibilities include but are not limited to:

- Respond to telephone calls, public service counter walk-in and online reports of non-emergency incidents from members of the public; determine if the report is a police matter or not, refer non-police matters to appropriate resources.
- Interview the complainant, obtain details on the incident, review standard operating procedures and enter incident details in the CAD system.
- Use CPIC and PRIME to conduct inquiries about the status of persons, vehicles or other matters related to a report.
- Determine the nature and priority of the police response required, transmit the incident to the Dispatcher.
- Provide information to the public on services available in the City such as social services, bylaws, and animal control.
- Respond to general inquiries from the public, perform switchboard operations and front counter/reception duties.

What you’ll bring to this role

You will have experience and success in many of the following areas:

- You have considerable experience in one or more of the following:

- Communications Operator;
- Reception and Front Counter experience;
- Or you have completed Grade 12 plus direct experienced and knowledge of these 6 competencies: Building Positive Working Relationships, Communication, Customer Focus, Decision Making, Stress Tolerance and Time Management.
- You support and promote a diverse, inclusive, healthy and engaging workplace.
- You are a motivated, compassionate and empathetic person with a genuine desire to help others and help us keep our community safe.
- You have excellent communication skills, including the ability to interpret and explain law, rules and regulations to the public.
- You have the ability to listen and discern what information is significant, obtain all relevant details on complaints, and communicate with accuracy for those incidents requiring police response and are able to advise the public of action to be taken.
- You have a demonstrated ability to act calmly and effectively in challenging situations; as well as deal tactfully, compassionately and effectively with the public and to determine the facts of an incident from distraught, excited or intoxicated persons, or those with language barriers.
- You can make sound decisions regarding police responsibility and actions.
- You have knowledge of, or the willingness and ability to learn, the Criminal Code of Canada, the Motor Vehicle Act and other appropriate bylaws and regulations; as well as knowledge of other agencies or services available.
- You have the ability to work alongside of your team members and establish and maintain effective working relationships with a variety of people.
- You have the willingness and ability to learn about the police department units and functions as well as the streets and major commercial, industrial and residential areas in the City.
- You are able to pass and maintain a security clearance.

What we can offer you
- A career that is challenging and exciting, where your experiences will be different every single day.
- Competitive wage plus 12% in lieu of benefits and access to an onsite fitness facility and free staff parking.
- Supportive leaders and co-workers who care about you and your family’s health and wellness.
- Centrally located in the lower mainland of British Columbia.
- A work environment that gives you the ability to connect one-on-one with our police officers, co-workers and senior leadership team.

Together we will
- To support a workforce that reflects the diversity of our community; women, Indigenous Peoples, racialized individuals, persons of diverse sexual orientat

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