Customer Service Representative

3 weeks ago

Quebec City, Canada BMO Financial Group Full time

1660 Avenue Jules-Verne Quebec Quebec,G2G 2R5

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one - for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

  • Customer Service Representative

    3 weeks ago

    Quebec City, Canada The Jana E Pinker Memorial Foundation Full time

    **Customer Service Representative Job Summary** **Customer Service Representative Duties and Responsibilities** - Listen, document, and help resolve conflicts with customers - Answer questions or handle complaints from customers - Provide information to customers about order status and product queries - Process customer orders/changes/returns according to...

  • Customer Service Representative

    1 week ago

    Quebec City, Canada EightSix Network Full time

    Job Description Role Description This is a full-time on-site role for a Customer Service Representative at Fedplast located in Montreal, QC. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to customers. You will handle inquiries, complaints, and provide information about products...

  • Customer Service Representative

    1 week ago

    Quebec City, Canada Scotiabank Full time

    Requisition ID: 165585 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture. Customer Service Representative - Quebec City, Part-time **What you’ll be doing** Our Customer Service Representative (Quebec City) are the face, character and heart of our banks. Scotiabank is a place where we put our customers...

  • Customer Service Representative

    2 weeks ago

    Quebec City, Canada Fisher & Paykel Healthcare Full time

    Driven by a strong sense of purpose, Fisher & Paykel Healthcare works to improve patient care and outcomes through inspired and world-leading healthcare solutions. We have manufacturing locations in New Zealand and Mexico, and sales offices and distributors operating in over 120 countries worldwide. Our largest sales office is in Irvine, California. We are...

  • Customer Service Representative

    2 weeks ago

    Quebec City, Canada Safety Express Ltd. Full time

    Safety Express Ltd, an Aramsco Company has been serving its clients for over 35 years in the Abatement, Restoration, Industrial Safety, Professional Cleaning and Surface Preparation market. We are currently seeking an enthusiastic, highly motivated, and experienced Customer Service Representative to join our dynamic team. OBJECTIVE The Customer Service...

  • Customer Service Representative

    4 weeks ago

    Quebec City, Canada DC UNDER CAR SOLUTIONS Full time

    We are looking for motivated and passionate Customer Service Representatives that want to make a difference! Looking for full time schedules, Monday to Friday. Please review the following info for more details! **Customer Service Representative Job Responsibilities**: - Serves customers by providing product and service information and resolving product and...

  • Customer Service Representative

    2 weeks ago

    Quebec City, Canada Motion Canada Inc. Full time

    **SUMMARY**: Under close supervision, the Customer Service Representative is responsible for accurately fulfilling customer orders and managing incoming customer calls. **JOB DUTIES**: - Responds to basic customer inquires regarding products, provides quotes, and handles order entry. - Influences Motion Industries' gross profit through negotiating the sale...

  • Customer Service Representative

    3 weeks ago

    Quebec City, Canada BMO Financial Group Full time

    8400 boul Henri-Bourassa, #100 Quebec Quebec,G1G 4E2 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    2 weeks ago

    Quebec City, Canada BMO Financial Group Full time

    1181 Turnbull Avenue Quebec Quebec,G1R 0B5 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    2 days ago

    Quebec City, Canada BMO Financial Group Full time

    1600 boulevard Lebourgneuf Quebec Quebec,G2K 2M4 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    4 days ago

    Quebec City, Canada BMO Financial Group Full time

    205 Joseph-Casavant Ave Quebec Quebec,G1C 7X8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve...

  • Customer Service Representative

    3 weeks ago

    Quebec City, Canada PAL Full time

    At **PAL Airlines** we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with...

  • Customer Service Representative

    5 days ago

    Quebec City, Canada PAL Airlines Full time

    At **PAL Airlines** we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we're looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with...

  • Customer Service Representative

    5 days ago

    Quebec City, Canada PAL Full time

    At **PAL Airlines** we are dedicated to provide air travelers with reliable, on-time performance, an enjoyable travel experience, and most importantly, service with a smile. Our success is due to our people, and we’re looking for more great people to join our team. If you enjoy working in a fast-paced environment, have a love for travel, enjoy meeting with...

  • Customer Service Representative

    1 week ago

    Quebec City, Canada Fisher & Paykel Healthcare Full time

    Fisher & Paykel Healthcare is the world leader in the design, manufacture and marketing of heated humidification devices used in respiratory care. We offer a world leading range of heated humidification systems for use during the treatment of respiratory conditions by ventilation or oxygen therapy. Additionally, we offer a range of neonatal devices in...

  • Customer Service Representative

    4 weeks ago

    Quebec City, Canada C.A.T. inc. Full time

    Full Time - Quebec - Posted 1 hour ago C.A.T. North America, founded in 1978, is a premier trucking company servicing North America with nine divisions and over 25 terminals. Our transportation solutions cover a broad range of needs, including intra-Canada, US-Canada cross-border, US domestic, and Mexico North and Southbound. With a fleet of 1600 power...

  • GIC Customer Service Representative

    7 days ago

    Quebec City, Canada EightSix Network Full time

    Job Description " Company Description For over 40 years, Rothenberg Wealth Management has been one of Canada's leading independent financial services brokers providing financial advice and solutions to thousands of individuals across the country. Rothenberg means local expertise, national presence, and international resources to give you access to...

  • Customer Service Representative

    2 weeks ago

    Quebec City, Canada Hertz Full time

    **Customer Service Representatives Part Time** Représentants du service à la clientèle à temps partiel N **ouvelle année, nouveau vous, nouvelle carrière!** Nous recherchons un **Associé au Service à la Clientèle et aux Ventes passionné **par la satisfaction de la clientèle en offrant un service exceptionnel. Si c'est vous et que vous êtes...

  • Customer Service Representative

    3 days ago

    Quebec City, Canada Hertz Full time

    **Customer Service Representatives Part Time** Représentants du service à la clientèle à temps partiel N **ouvelle année, nouveau vous, nouvelle carrière!** Nous recherchons un **Associé au Service à la Clientèle et aux Ventes passionné **par la satisfaction de la clientèle en offrant un service exceptionnel. Si c'est vous et que vous êtes...

  • Customer Service Representative

    3 weeks ago

    Quebec City, Canada Hertz Full time

    **Customer Service Representatives Full Time and Part Time available** **Nouvelle année, nouveau vous, nouvelle carrière!** Nous recherchons un **Associé au Service à la Clientèle et aux Ventes passionné **par la satisfaction de la clientèle en offrant un service exceptionnel. Si c'est vous et que vous êtes prêt pour votre prochaine destination,...