Service Advisor

3 months ago

Brampton, Canada Brennan's Dixie Chrysler Full time

Dixie Chrysler is looking for an experienced **Service Advisor** to join our family owned Brampton dealership that has been in business for over 40 years. In this important role, you will are responsible for welcoming customers in a friendly and professional manner. Recommend diagnostic, maintenance and repair services that our valued customers need,. Communication with the customer throughout their repair or maintenance process, ensuring the highest level of customer satisfaction.

**Responsibilities**
- Scheduling service appointments
- Opening work orders and describing clearly and accurately the specific customer problems and needs
- Recommending and explaining the nature of the required automotive maintenance and repairs to the customer
- Securing agreement from customer before repairs, outlining cost estimate and approximate time when vehicle's work will be completed
- Communicating frequently and effectively with Service Technicians to obtain information on needed vehicle repairs
- Keeping customers informed of the repair progress and communicating the need for additional work when needed
- Explaining warranty policies and factory-recommended maintenance schedules to customers
- Staying up to date on technical and performance information on all vehicles serviced by the dealership
- Encouraging vehicle service and maintenance by advising customers on the care of their cars and the value of maintaining their vehicles.
- Handling customer inquiries and complaints in a timely and effective manner

**Qualifications**
- Minimum 1 year related customer service experience
- Post-Secondary diploma or equivalent related experience
- Previous working experience as a Service Advisor or Appointment Coordinator in an automotive dealership
- CDK system experience preferred
- Basic mechanical and automotive product knowledge
- Ability to communicate technical information in a manner that customers understand
- Excellent computer skills. Knowledge of related in-house dealership computer systems an asset
- Highly effective listening, communication and customer service skills
- Thrives in a fast paced environment, working well under pressure
- Excellent organization and multi-tasking abilities. Detail oriented.
- Team player but also able to work independently
- G class driver’s license with a clean driver’s abstract report
- Punjabi Speaking would be an asset but not necessary

**_ What we offer_**
- Competitive pay plan including an hourly rate and monthly bonus.
- Medical/Dental Benefits
- A friendly family work environment
- Dixie Chrysler is an equal opportunity employer that welcomes all applicants including persons with disabilities, visible minorities, women and aboriginals. We thank you for your interest, however, only those applicants selected for an interview will be contacted._

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