Operations Manager

3 weeks ago

Mississauga, Canada OSL Retail Services Inc Full time

Overview:
It’s an exciting time to be at OSL Retail Services, working for a people focused company that’s at the top of its game. The momentum we’ve generated in recent years with our commitments to client customers, innovation, business results, and an entrepreneurial spirit has created energy, enthusiasm, and engagement among our employees that is pushing us to new heights. And we’re on the lookout for talented people who share our vision and values and want to join us in this journey. At OSL, our culture is our foundation. Passionate employees, great customer service and long-term relationships are all built upon that foundation. We value people, passion, honesty, respect, and integrity.

**The Position**:
We have an exciting opportunity to hire an
**Operations Manager**. Reporting to the VP of Client Services and various members of the OSL team at all levels, the Operations Manager will assist in development of operational processes and plans, policies, efficiencies, and guidelines which will support the goals and objectives of multiple programs. This position also requires you to work cross functionally within our organization as well as with our client, BELL.

**Duties and Responsibilities**:

- Liaise with the Training, Recruitment, and Sales teams to build out and update policies and processes that drive the business forward (including but not limited to sales, inventory, loss prevention, customer service, and merchandising
- Create internal control documentation, design process flows, and identify recommended improvements to policies and processes to support the objectives of the operations and broader OSL/BELL team
- Responsible for managing our Procurement & Inventory Analyst who completes forecasts and orders for inventory for the stores.
- Work with OSL/BELL stakeholders to engage in the inventory forecast/purchasing process to provide support and ensure the program’s inventory health is meeting plan
- Responsible for managing key programs that support store operations, including supply ordering, uniforms
- Responsible for managing and updating SOPs within the Knowledge Base
- Liaise with the Training and Development team and provide content/materials for training, communication, and other business initiatives
- Review all store visits/audits (store visit summaries, quarterly store visits, etc.) to identify issues and ensure compliance
- Track store performance to establish practices to drive the business forward
- Support new projects and initiatives
- Bachelor’s degree in a related field of study or concentration from an accredited institution, university or college is required
- Minimum of 5 years’ experience in retail operations, preferably within the wireless space, and in a managerial role
- Experience with inventory management and forecasting
- Strong Operational and Sales experience in a retail environment
- Effective time management skills are required, as is the ability to prioritize multiple priorities and competing timelines
- Must possess both strong written and verbal communication skills
- Strong proficiency in and experience with Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) is required
- Effective use of technology and tools such as SharePoint
- Strong analytical skills are required

**What we offer**:

- A competitive base salary plus bonuses and other perks
- Vacation plus additional flex days
- Comprehensive benefits
- Training and development opportunities to grow your career with one of Canada’s Best Managed Companies
- A supportive workplace culture and work environment

Disclaimer: The preceding job description has been designed to indicate the general nature and level of work performed by employees within this job. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.

OSL is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.

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