Customer Service Representative

2 weeks ago


Halifax, Canada Big Brothers Big Sisters of Greater Halifax Full time

**Position Title: Customer Service Telephone Representative**

**Reporting to: Operations Manager**

Key duties and responsibilities: Using an automated dialing system, cold call the public to solicit donation of used clothing and small household items.
- Be the voice of the Charity: always be kind, friendly and informative to any donor or potential donor you speak to. Use your name, smile and end all calls on a high note, taking the opportunity to share information about our accomplishments with our mentoring programs and/or our repurposing/recycling activities.
- If unable to answer a donor inquiry refer the question to the Operations Manager.
- Follow the current script as directed by the Customer Service Coordinator.
- Meet minimum quotas for calls and leads as set out by the Operations Manager. (Subject to seasonal change.)
- Never be pushy or forceful.
- Accuracy: Code calls, correct donor information, update dialer information. Inform the Scheduling Coordinator of any special requirements or changes/challenges with all pickups.
- Occasionally deal with difficult or elderly donors with patience and in a calm manner.
- Report on time. Keep your work area tidy.
- Any other duties as may be assigned by the Customer Service Coordinator or Operations Manager.

Approximately 32 hrs a week.

**Job Type**: Fixed term contract
Contract length: 3 months

Pay: From $15.20 per hour

Expected hours: 32 per week

**Benefits**:

- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person

Expected start date: 2024-07-02



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