IT Helpdesk Technician

IT Helpdesk Technician

**QUALIFICATIONS**:
Education and Experience
- 1 year experience in an IT support role
- Diploma or higher in Information Technology or equivalent is an asset.
- CompTIA A+ certification is an asset.
- Experience in building/modifying personal computers.
- Experience working with any of the following:

- Windows 10/11, Windows Server 2012 or higher
- JIRA Service Management/Confluence
- Azure Active Directory (hybrid)
- Blackberry Enterprise Server
- Microsoft Intune
- Administration of Office365
- Administration of MITEL or Microsoft TEAMS Phones

Paladin Security: Making the World a Safer and Friendlier Place because we **CARE**

**Why Choose Paladin**
- Extensive Paid Industry Training
- Benefits & Other Perks
- Flexible Work Schedule
- Opportunities for Growth & Advancement

**KEY ACCOUNTABILITIES**:

- Provide front line support for end-users, answering inquiries and troubleshooting technical problems.
- Follow ITIL incident management principles to receive, prioritize, and resolve incidents in a timely manner.
- Ensure all incidents are accurately logged, tracked, and documented using our JIRA Service Management portal.
- Provide timely and regular updates to end-users on the progress of their incidents and ensure they are satisfied with the outcome.
- Install, test, and configure new workstations.