Helpdesk Technician

The Humberview Group is looking for a competent **Computer Help Desk Technician** to provide fast, efficient, and friendly technical assistance to corporate employees.

You will provide assistance on both hardware, and software issues in a team environment. Driving is a requirement so a valid Ontario G licence, road worthy vehicle, and vehicle insurance are needed.

**Computing Environment**:

- Hardware - Servers and computers standardized on Dell. Network and telecom standardized on Cisco.
- Software - Employee directory, file and printer sharing standardized on Microsoft Windows Server. Automotive line of business standardized on CDK and related third party software. Task management and knowledge base standardized on Atlassian.

**Responsibilities**:

- Regular travel to Humberview business units required each week. **This is an onsite role, not remote work.**:

- First point of contact for employees requiring assistance with all IT related hardware/software either on-site, or ticketing / phone queue systems.
- Take direction from second level engineers, and management.
- Manage your own support tickets by understanding priorities, updating tickets with solutions, and closing tickets once the issue is resolved.
- Assist with general IT infrastructure projects.
- On-call Saturday support in monthly rotation with team members.

**Requirements**:

- Information Technology related education / training such as a university / college degree, or corporate certification.
- 1+ years of work experience in the same or related field.
- Understanding of the roles of Microsoft Active Directory, Windows Server, Microsoft Exchange, Cisco Call Manager, Atlassian JIRA and Confluence.
- Valid Ontario G driver’s license, a vehicle, and valid insurance.
- Good verbal and written English skills.
- Good customer service, interpersonal and problem solving skills.
- Good ability to work independently and manage your time.

**Assessment Period**:

- 3 months.

**Why Join HG**:

- A solid foundation of customers from 60 years of business.
- An incredible opportunity for advancement within the organization.
- Competitive compensation plans with health and dental insurance.
- Great perks & benefits and amazing friends & family program for car discounts.
- Employee pricing on vehicles, services, and accessories.
- A leadership team that trains and mentors its team members to ensure success.
- Hosted social events throughout the year, such as lunches & BBQs.
- No Sunday or holiday work, more time for your family.
- A fun place to work

At The Humberview Group, finding great people who are enthusiastic and driven is most important. At HG, we can provide you with the skills and knowledge you need to be successful. Our team leaders take great pride in mentoring which ensures we are investing in great people for the long term. Having a great corporate culture with team members who share our values is what makes us stand out.

Whether you’re new to the automotive industry or you’re looking for more growth opportunities, we would love to meet you