Bilingual Quality Assurance Coordinator

4 months ago

Montréal, Canada Lifemark Health Group Full time

**Role**:Bilingual
- ** **Quality Assurance Coordinator - Lifemark Health Group
- ** Location**: Remote within Canada

**Type**: Permanent Full-time

**Are you a healthcare professional looking for a change?** Lifemark Health Group is seeking a healthcare professional to work as a **Quality Assurance Coordinator.** This is a remote position with potential for in-person meetings on a monthly or quarterly basis. This is an opportunity to be a member of an exciting and truly interdisciplinary care network, supporting the assessment and treatment of Canadian Veterans with diverse rehabilitation needs in Canada Lifemark Health Group delivers care to Canadian Veterans and their families through Partners in Canadian Veterans Rehabilitation Services (PCVRS).

**Meet PCVRS**:
Partners in Canadian Veterans Rehabilitation Services (PCVRS) is the new national provider of the RSVP Program on behalf of Veterans Affairs Canada. Our mission is to provide Veterans and their families with best-in-class rehabilitation service based on compassionate care, dignity and respect in support of health and well-being and full partnership at home, in the community and at work. The PCVRS network includes a national roster of rehabilitation professionals and organizations across the country.

We are actively recruiting **Quality Assurance Coordinators** who are responsible for** facilitating exceptional written communication** to our customers and **supporting best practices** with clinical team members.

To excel in this role, you rely on your **healthcare background** to offer guidance to clinical staff. You have a passion for supporting the delivery of high quality services, accomplished through ensuring all written communication to customers reflects a professional, well-documented recommendations and outcomes, supported by clinical findings.

You are highly organized with meticulous attention to detail, analytical in your thinking, and possess exceptional problem solving skills. Superior verbal and written communication skills are required, framed with a solid **knowledge and appreciation for the requirements of third party funders**.

**Responsibilities include**:
Timely review of clinical reports and forms for quality, continuity, consistency and clinical outcome

Ensuring reports are consistent with legislative requirements and customer standards

Liaise with clinicians across region to discuss reports, provide guidance and feedback as required

Timely completion of administrative tasks within web-based systems to allow for tracking and ultimately submission of quality reporting

Communicate with administrative teams on clinical triage for referrals, as applicableAssist clinical staff on formulation of recommendations, delivery of program standards

Maintain accurate records utilizing web-based tracking systems to monitor key performance indicators

**Qualifications**:
2+ years of experience in the rehabilitation industry

University degree in a relevant healthcare domain

Clinical/rehabilitation experience delivery interdisciplinary care, conducting FCEs, clinical physical medicine or mental health evaluations considered an asset

Experience with military culture and Canadian Veterans is an asset

Bilingual (French / English) is an asset

Basic working knowledge of relevant legislation as it relates to regulated health professionals and Veterans Affairs Canada

Solid working knowledge of MS Word and the ability to learn and navigate new systems

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