Customer Service Representative

2 weeks ago

Edmonton, Canada Elite Self Storage Full time

Elite Self Storage is seeking a part time Customer Service Rep for approximately 10-20 hours per week. The shifts will vary and are DAYTIME shifts. Office hours are Monday-Friday 9:30 AM to 5:30 PM, Saturdays 10 AM to 4 PM. This person will float between 3 locations in St. Albert, North Edmonton and South Edmonton. This person will be required to work some Saturdays.

**Responsibilities**:

- Provide outstanding customer service by helping customers with their storage needs
- Perform all aspects of the rental process; including following up and closing on inquiries and leads, facility tours, collecting payments, request for information, sales and promotions, cancellations, move-outs, presenting lease agreements and other documentation
- Accurately manage cash and balance end of day activities
- Perform routine inspections of rental units to ensure all units are clean, properly locked and customer-ready
- Performing routine cleaning of office, washrooms, lunchroom, sales floor, units (vacuuming, sweeping, mopping and wiping down surfaces and equipment as required)
- Promptly identifying any deficiencies that require maintenance in the facility and bring them to the Facility Manager’s attention
- Troubleshooting of customer issues, with oversight from Management
- Accounts Receivable and performing collection calls
- Managing inventory of boxes and other merchandise, complete merchandise orders as required
- Work alongside your team members to maximize sales, marketing, occupancy, delinquency management of the facility
- Develop and maintain professional relationships with tenants, with the goal of providing superior tenant relations interactions
- Assisting to maintain and ensure a safe environment for customers and staff
- Maintain compliance with all company policies and procedures
- Help with marketing and social media
- Performs other duties as required

**Qualifications**:

- _Hold a minimum of Grade 12 education_
- _Sales and customer service experience_
- _Proficient in Microsoft Word, Excel, Outlook_
- _Outstanding phone disposition_
- _Strong interpersonal and communication skills_
- _Ability to work independently as well as in a small team_
- _Ability to multi-task, prioritize activities and strong attention to detail_
- _Excellent troubleshooting, organizational and administrative skills_
- _Possess an outgoing and friendly personality and project a professional experience_
- _Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service_
- _Ability to handle cash_
- _Ability to perform physical duties such as but not limited to vacuuming, sweeping, mopping and wiping down surfaces/equipment_
- _Valid driver’s license and a reliable vehicle_
- _A clean criminal record check_

Location: St. Albert, AB

No phone calls please. Only successful applicants will be contacted for an interview.

**Job Types**: Part-time, Permanent

Expected hours: 10 - 20 per week

Schedule:

- Day shift
- Monday to Friday
- Weekends as needed

Work Location: In person

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