Dispatch Manager

3 weeks ago


Edmonton, Canada Trimac Transportation, Ltd (ND) Full time

**WHY TRIMAC?**

**THE ROLE**
Oversees the day-to-day operation of Planning and Dispatch activities to balance the company's service and financial objectives. In conjunction with the Area Manager, the Dispatch Manager is accountable for the financial performance of the business dispatched by their team. The Position establishes processes and routines to ensure the productivity and profitability use of equipment and manpower resources is aligned. The Dispatch Manager acts as the primary escalation point for customers and internal stakeholders with respect to service and operational performance issues.

**A DAY IN THE LIFE**
**People**
- Selects, trains, and onboards Dispatcher and Load Planners
- Conducts employee performance evaluations, establishes goals and resolves performance issues
- Establishes employee schedules to ensure appropriate coverage and service requirements
- Assists and coaches Dispatchers in the management of driver performance & relationships
- Ensures a positive team environment between customers, drivers & dispatcher
- Communicates and provide constructive feedback as required

**Financial**
- Accountable for the financial performance of the business dispatched by their team
- Ensures achievement of key performance indicators (i.e. Revenue mile%, RCR, cost per mile)
- Identifies opportunities for increased profitability
- Supports Area Manager in the development of the budget
- Accountable to maximize utilization of drivers and company assets.

**Customers**
- Participates in weekly service and safety reviews
- Collaborate with operations and sales to successfully onboard new customers.
- Primary escalation point for service and operation performance issues
- Partners with Service Delivery team, establishes communication protocols with customers
- Order entry, status reporting, exception management, notifications

**SKILLS**
- Sound knowledge for transportation industry
- Experience in bulk commodities is desirable
- Excellent communication and managerial skills
- Proficient in Microsoft Office Suite

**EDUCATION/EXPERIENCE**
- 5 - 10 years of related experience and/or training
- Experience with computers, good keyboarding skills, and be familiar with Windows.
- Mandatory High School Diploma.
- Relevant experience from previous jobs that would be required before entering this job

**TRIMAC SAFETY COMMITMENTS**
- We make Safety a part of every decision
- We make Safety personal
- We have the courage to intervene


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