Sunday Library Services Associate

2 weeks ago

Markham, Canada MARKHAM PUBLIC LIBRARY Full time

**Sunday Part-Time Library Services Associate**
**(Temporary contract for Approx. 12 months)**

Job Posting # 2023-49

**Job Type**: Non-Union Part-Time (Temporary)

Hours: 4 hours consecutive or alternate Sundays

Number of openings: Multiple

**Salary**: $28.11 per hour

Posting Date: Dec 1, 2023 Closing Date: Dec 3, 2023

**VISION FOR THE POSITION**

The Library Services Associate (LSA) delivers information services to a diverse Library clientele. They are a welcoming, friendly, enthusiastic & proactive service professional who creates the best possible customer service experience. They ensure that customers’ information needs are fully met. The LSA is highly knowl
- edgeable about MPL and its services & is an excellent resource for community information.

The position develops relationships with customers by providing seamless service & support throughout their entire Library visit, including:

- providing a warm welcome to the branch
- assisting with all information requests
- assisting customers through the check-out process

The incumbent is proficient at problem-solving & developing creative solutions to common customer service issues. They deliver reference & readers’ advisory services, literacy-based programming and technology support. They have strong technology skills & effectively assist customers using the Library’s virtual re
- sources & services.

**DUTIES AND RESPONSIBILITIES**
- Customer Experience and Information Services_

1. Delivers front-line information services, both in-person & virtually, including assisting customers with catalogue & database searching. Proficient in the use of Library resources & able to provide information literacy instruction to customers.

2. Proactively serves customers at the point of need. Anticipates customer needs & develops appropriate, creative solutions to meet those needs.

3. Demonstrates excellent readers’ advisory skills. Maintains an awareness of current trends in literature and knowledge of a variety of genres & formats. Has a passion for literature and literacy & a strong desire to connect customers with great books.

4. Supports customers with Library technology, including the PACs & self-service equipment. Actively promotes self-service options through instruction on the use of the SelfCheck & SmartCheck equip
- ment.

5. Provides instruction & problem solving to customers using a variety of digital collections and the Li
- brary’s Digital Media Lab, 3D printers & other creative technology in use at MPL.

6. Provides seamless service, assisting customers through each stage of their Library visit. Assists them with Borrower Services functions & resolves customer account issues.

7. Where appropriate, supports customer literacy development through the delivery of relevant Library programs & instructional workshops for customers.

8. Assists with Library & community events, outreach or other system programs as directed by other Library personnel. Delivers or administers Library events as required.

9. Actively promotes Library membership to new & potential customers. Registers new customers & provides an enthusiastic orientation to the Library & its services.

10. Promotes collections by merchandizing according to MPL’s guidelines. Maintains Library power-walls and in-shelf displays.

11. Contributes to the creation of an exceptional, welcoming & aesthetically inspiring community space by maintaining the Library’s standards for cleanliness & organization.

12. Delivers MPL’s core literacy programs in the branches & online, including Early Literacy Storytimes, digital literacy & computer programs, book clubs, etc. Uses these programming opportunities to build relationships with customers and encourages literacy & the love of reading for all ages.

13. Assists with collection maintenance & development. Recommends materials for selection & deselection, repair or withdrawal. Performs withdrawal procedures & provides input on branch gap lists.

14. Processes system & inter-library loan requests.
- **General Duties**_

15. Ensures that customer feedback is communicated to the Branch Manager & supervisors. Communi
- cates observations of customer trends to appropriate staff to assist with services development.

16. Assists supervisors with compiling user statistics, & input for the branch monthly report.

17. Assists in other departments of the branch as required. Assists at other MPL branches as needed.

18. As delegated, assumes responsibility for the Department in the absence of more senior staff.

19. Performs other duties as required.

**QUALIFICATIONS**

1. Undergraduate post-secondary degree from an accredited Canadian university program. An equivalent level of work experience/education in a related field may be considered by the employer.

2. Experience in a customer service or related environment.

3. Experience with Library automated systems an asset.

**DEMONSTRATED SKILLS**

1. Demonstrated success in the delivery of customer

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