Client Service Associate

4 weeks ago

Markham, Canada Brown & Brown Insurance Full time

Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.

Brown & Brown Canada has an exciting opportunity available for a Client Service Associate supporting our Personal Lines Team in Markham

WHAT YOU’LL DO:

Responsible for the day-to-day account management of an assigned book of business, including but not limited to processing policies/endorsements, invoicing, issuance of certificates of insurance, claims reporting and follow up as needed, premium breakdowns, auto ID cards, policy changes, review of policy forms, providing coverage comparisons, loss analysis and responding to coverage questions.

Build courteous and successful relationships with clients and carriers to improve client retention.

Processing and submitting any endorsements on carrier portal or liaison with direct underwriters.

Be able to provide proper risk management on client’s profile based on their need and ensure proper insurance coverage and limits are offered to the client.

Identify gaps in coverage and consult leadership or producer of options to advise the client.

Assist in growing the assigned book of business through account rounding and referrals.

Support marketing and sales teams as needed.

Follow agency guidelines, policies and procedures.

Promote teamwork, support, knowledge sharing and a positive attitude in the department.

Promote a commitment to achieve or exceed internal and external performance standards.

Participate in training opportunities to remain current on industry information, new product.

development, legislation, coverages, and technology including professional development and

continuing education required for valid licensing.

All other duties as assigned.

WHAT YOU’LL NEED:

Minimum 3 years of insurance experience with RIBO License in good standing.

Knowledge of insurance coverages, contracts, and familiar with carrier portals.

Strong organizational, good verbal and written communication skills.

Strong attention to detail and accuracy.

Knowledge of Applied Rating Services.

Proficient knowledge of Microsoft Office 365 products, including but not limited to Outlook, Word and Excel. Able to create and edit pivot tables, charts, spreadsheets, etc.

Efficient in TAM and/or EPIC.

Positive attitude and ability to multitask.

WHAT WE OFFER:

Excellent growth and advancement opportunities

Competitive pay based on experience.

Generous benefits package: health, dental, vision, etc.

Employee Stock Purchase Plan.

We are an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants.

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