Practice Experience Associate

6 months ago

Mississauga, Canada Alcon Full time

Are you a proactive, results-driven individual who’s passionate about sales and the opportunity to elevate the customer overall experience?

Do you want to work for a global leader in eye care?

This opportunity may be for you where you can lead, showcase your sales acumen, communication skills, and become a product expert while consistently exceeding targets.

Come join Alcon’s mission to provide innovative products to help people see brilliantly.

This role is based in our Canadian Headquarters in Mississauga Ontario and has flexibility but a requirement to be predominately in-office.

At Alcon, we focus on purposeful and thoughtful approaches in the work we provide with clear, consistent communication in all our interactions. We strive to be our customer's partner of choice by providing them with total operational solutions through innovation, automation, and reliable platforms which promises 100% satisfaction to guarantee peace of mind. We also foster growth and advancement by offering learning opportunities across all facets of our organization.

As a Practice Experience Associate in Vision Care, you will:

- Collaborate with customers and internal partners to provide exceptional service, supporting and resolving complex inquiries to enhance regional coverage.
- Identify and escalate specific technical trends and problems to highlight training needs and process gaps.
- Supports Customer Service and Sales activities by promoting and educating clients about the Alcon portfolio of products, services, and solutions in alignment with internal targets.
- Additional tasks involve outbound calling on 'no-see' customers, providing value-added services through consultative sales methodologies and executing specific project initiatives.
- This role includes analytical research such as Service Level Analysis, Customer Scorecard Analysis, and inventory management.
- Log calls by utilizing all tools and resources to record information related to target accounts by adhering to company sales policies and guidelines.
- Education Minimum Secondary School Diploma, Preferred Bachelor’s Degree, or Post-Secondary Diploma
- Sales Savvy: A minimum of 1 year of experience in sales is an asset, preferably within the Healthcare sector.
- Customer Acquisition Expertise: Possess an outgoing personality and the ability to acquire new customers effortlessly.
- Effective Communicator: Leverage your strong communication skills to engage and influence both current and potential customers by understanding their needs and recommending pertinent products and services.
- Excellent written and verbal communication skills and interpersonal relationship skills. Ability to interact with individuals at all levels of the organization.
- Tech-savvy and can work with different web-based technologies (Salesforce, EDI, ERP and Online ordering).
- Ability to work independently and in cross-functional team environment. Exhibits good judgment, understands departmental guidelines, and can effectively communicate to business while still maintaining a spirit of collaboration and partnership with stakeholders.
- Adapts to change and strives for continuous improvement.
- Computer/System Requirements: Proficient in all MS Office Suite with preferred knowledge of ERP, Salesforce, and EDI. Ability and willingness to learn new computer systems and software.

ATTENTION: Current Alcon Employee/Contingent Worker
- Find Jobs for Employees
- Find Jobs for Contingent Worker

Alcon Canada Inc. is proud to provide employment accommodation during the recruitment process. Should you require any accommodations, please notify us if you are contacted for a job interview.

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