Catering Coordinator

4 weeks ago

Vancouver, Canada Sodexo Live! at the Vancouver Convention Centre Full time

Nothing beats the power of being at a live event. That's why we're proud to announce the launch of Sodexo Live, our brand dedicated to the sports, events and hospitality industry. We concentrate all of our skills, insight, and experience into one brand that instinctively knows how to make the most of every moment. **Let's go Live together. Sodexo Live is the Official Supplier of Food and Beverage Services to the Vancouver Convention Centre. We have amazing people and are proud to say, we love working here**

We are currently seeking a highly motivated, service-oriented individual to join our Catering Department as a **full-time CATERING COORDINATOR **reporting to the Director of Catering. This role is responsible for:

- Events (Banquets, Satellite Events, Exhibitor Orders, Trade and Consumer Shows & Meetings)
- Proactively sell, book and confirm all types of stand-alone Banquet events (weddings, fundraisers, holiday parties etc.)
- Manage the complete event cycle from inquiry, site inspection, proposal, sales contract, first deposit to production logistics and final food and beverage program.
- Develop customer‘s loyalty, post-event follow up with client and pursue future bookings.
- Assist Catering Managers by managing Convention Satellite Events and complex Food & Beverage exhibitor orders.
- In concert with the Executive Events Team, manage all Food and Beverage aspects of assigned meetings independently and proactively, including menu planning, budget proposals, revenue forecasting, F&B logistics planning, detail finalization and confirmation. This may include but is not limited to meetings, trade shows and consumer shows.
- Understand client’s overall event program, objectives, needs and expectations. Monitor client’s plan and budgets, and customize our service deliveries accordingly.
- Identify and maximize revenue opportunities.
- Work with client’s assigned PCO, DMC or event decorator to deliver a seamless event.
- Assist the Sales Department in client site inspections, including organizing and co-hosting Chef’s Tables and designing themed events, to promote food and beverage at the Vancouver Convention Centre.

**GENERAL**:

- Support the Purpose, Values, Service Process and Standards as established by the Vancouver Convention Centre.
- Maintain a good understanding of Vancouver Convention Centre’s Facility Services Guide and adhere to established Catering Guidelines.
- Comply with all governmental / regulatory policies, laws and standards.
- Always strive for excellent customer service when dealing with Pavco as our client, and all external and internal customers.
- Communicate continually and effectively with Sales Managers, Event Managers, and representatives from all departments, maintaining professional manner at all times.
- Understand the role and services of various VCC suppliers and develop a strong working relationship with them to provide seamless services to our clients.
- Respond to all inquiries, following up in a timely and persistent manner.
- Ensure that proper F&B deposit schedules are in place and followed to minimize financial risks to the VCC and Sodexo Live
- Always maintain up-to-date information on EBMS and working file.
- Generate Service Orders or Event Resume with clear and complete details, meeting deadlines for weekly operations meetings.
- Clearly communicate client’s requirements and expectations with Executive Chef, other Senior Chefs and Banquet Management team to ensure successful execution of all food and beverage functions.
- Effectively anticipate any issues and persistently pursue the best solution.
- Attend and effectively contribute to the weekly operations and department meetings.
- Keep abreast of industry trends and local competition, and endeavor to be actively involved in community/business groups - promoting and enhancing the image of the Vancouver Convention Centre.
- Promote, drive and maintain a focus on health and safety requirements, staying informed of ongoing WorkSafe BC and Provincial Health Services Authority updates.
- Assist in various projects as assigned by Director of Catering.

**KEY REQUIREMENTS**:

- Bachelor degree or diploma level education in Hospitality or Business preferred.
- A minimum of two to three years’ experience in a similar capacity - preferably in a high quality hotel or convention centre.
- Must be highly organized, detail-oriented and self-motivated, with the ability to effectively manage time and coordinate various activities in a complex, demanding environment is essential.
- Previous experience in food and beverage operations is an asset.
- Exceptional focus on service excellence and a passion for contributing to client’s success.
- Business savvy and possess a strong sense of quality in all aspects of our events.
- Positive and professional attitude, with the ability to model our high standard of guest service, in a fast-paced environment.
- Strong ability to manage own workload independently

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