Dispatch Assistant

6 months ago

Surrey, Canada Van-Kam Freightways Full time

**Job Summary**:
**About Us**:
Van-Kam Freightways Ltd. (Van Kam) is one of the largest regional carriers in Western Canada specializing in less-than-truckload (LTL) transportation. With 8 terminal locations across British Columbia, we fulfill shipments to communities within 1-3 days throughout BC and Alberta. Between our own resources and our partner network, our coverage extends beyond Western Canada into the U.S. and Eastern Canada.

**Responsibilities**:
- Efficiently coordinate city drivers based on terminal workload.
- Aid drivers in effectively picking up and delivering freight.
- Provide guidance on freight-related matters when required.
- Assist in the day-to-day driver operations.
- Ensure operations are effective, safe, and efficient.
- Respond to customer complaints, investigate issues, and follow up with drivers.
- Troubleshoot delivery-related problems as needed
- Schedule drivers shifts as required and ensure they scheduled appointments.
- Driver performance management
- Absence management
- Maintain adequate equipment for drivers
- Monitoring driver times
- Undertake other duties and projects as needed.

**Required Qualifications**:
Knowledge, Skills, Abilities:

- Excellent problem-solving and decision-making abilities in a fast-paced environment.
- Exceptional organizational and time management skills to prioritize tasks effectively.
- Knowledge of safety regulations and compliance requirements in the transportation industry.
- Strong communication and interpersonal skills to effectively collaborate with internal teams and external stakeholders.
- Ability to work flexible hours to cover AM and PM vacations.
- Regular shifts for this position are 10 hours.

Training and Experience:

- AS400 experience is required.
- Dispatch experience is an asset.
- Transportation experience is required.

**Why Work for Van Kam?**

There is a reason over 30% of our staff have been with us for more than 10 years
- ** Work-life balance.** We treat our customers like friends and our employees like family. As a family-owned company, we understand the importance of work-life balance which is why we offer competitive time-off benefits and commit to providing a balanced schedule for our drivers - so they can spend less time on the road and more time with the ones they love.
- **Competitive wages.** We offer competitive wages and are committed to staying competitive within our industry.
- **Benefits.** We cover 100% of our employees' benefit premiums and contribute to a company funded pension plan. Enjoy the benefits, all while keeping more of your paycheck in your pocket.
- **Development.** True to our values, we are committed to helping our employees succeed. Whether it is through career growth and advancement opportunities or investing in your training and education, we are here to support you along the way.
- ** We care about the things that matter to you.** We regularly send out surveys to our employees to understand their experiences and learn how we can make their time at work better. We work hard to have an open-door management policy and cultivate an environment that welcomes and supports new ideas and ways of doing things.
- ** Make a difference.** Trucking is vital to our communities. Here at Van Kam, we serve a broad range of industries from forestry and mining to retail, food, and auto. Come to work every day knowing you are making a difference and contributing to our purpose of uniting communities and improving lives.
- ** Giving Back.** Van Kam supports over 25 non-profit organizations and local charities each year through both financial contributions and volunteer efforts. We also match employee donations up to $150 per employee per year to ensure we can support the organizations that matter to _you_.
- **Environmental Sustainability.** We have Green Initiative programs to limit our carbon footprint which include things like governing road speeds to reduce fuel consumption, equipping new tractors with clean emissions technology and investing in technology to limit paper use, just to name a few

**Job Location**

Surrey, BC
- Our Story_
- Our Purpose _

Our purpose is to unite communities and improve lives. It's the root of what makes us tick and is central to our actions. Whether it's our employees, customers, or the citizens within the communities we serve, we have a lasting impact on their lives, and it is "why" we exist.
- Our Values_

Develop, Care, Achieve
- In order to unite communities and improve lives we need a team of talented and dedicated individuals. Are you one of them? If so, we want to hear from you_
- #INDLP_

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