Customer Experience Representative

1 month ago

Waterloo, Canada Essilor Canada Full time

Join our team as _Customer experience representative _and be a visionary. Pave the way to a brighter future, both for yourself and all Canadians needing visual correction.

**Your mission**

Project a professional image of the company, build a trusting relationship with customers and increase their level of satisfaction with the quality of services offered. This role is located in **Waterloo** and the working hours are from Monday to Friday from 8:30 am to 5:00 pm. The Customer experience representative position is a full-time position.

**Your main challenges**
- Answer questions from our customers with regard to our products and offer technical support;
- Contact customers to inform them of any changes to their order or if there are further delay and to offer a solution;
- Advise customers on Essilor Group products and suggest an alternative or corresponding product if an item is out of stock;
- Do follow-ups with customers when changes affect the promised service;
- Work in close collaboration with the sales team;
- Provide adequate information to internal and external customers with the help of computer tools and software;
- Manage customer files using internal tools (WIP) and monitor their late orders;
- Maintain Frame Status change and Frame Return file;
- Follow up on customer complaints;
- Daily management of service-level reports.

**Your profile**
- High school diploma;
- 3 to 5 years of experience in a similar position;
- Good analytical and problem-solving skills;
- Detail oriented;
- Ability to work in a fast-paced environment with limited supervision
- Must be able to multi-task;
- Knowledge of Microsoft Office tools and Gmail;
- Experience in Optics an asset ;
- Experience in Edging & Mounting an asset;
- Good communication skills;
- Quick learner;
- Team player and ability to interact with other departments;
- Good English language skills - both written and spoken.

**Why work with us?**
- At Essilor Canada, diversity is one of our most important values. If you have any particular needs, don’t hesitate to contact us and we will work with you at each step of the recruitment process to ensure that you feel at home._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Life insurance
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- Evening shift
- Monday to Friday

Application question(s):

- Are you legally authorized to work in Canada?
- What is your salary expectation?

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: One location

  • Customer Experience Representative

    4 days ago

    Waterloo, Canada Northern Digital Inc Full time

    At NDI, our mission is built around using our measurement technologies to improve medical procedures and patients’ lives. This requires product innovation that is achieved through fostering collaboration, trust, and strong relationships. At NDI, you will work with talented people who are ready and willing to push their limits in an environment where...

  • Customer Service Representative

    2 days ago

    Waterloo, Canada ACUTE Environmental Services Full time

    **Customer Service Representative** **ACUTE Environmental and Safety Services Inc**. is looking for an experienced, career-minded **Customer Service Representative **whois responsible for serving customers in person and via the telephone. The Customer Service Representative is accountable for dealing with customer inquiries, and processing transactions,...

  • Customer Service Representative

    1 week ago

    Waterloo, Canada ACUTE Environmental Services Full time

    **Customer Service Representative** **ACUTE Environmental and Safety Services Inc**. is looking for an experienced, career-minded **Customer Service Representative **whois responsible for serving customers in person and via the telephone. The Customer Service Representative is accountable for dealing with customer inquiries, and processing transactions,...

  • Customer Representative

    4 weeks ago

    Waterloo, Canada KW Consignment Inc. Full time

    **About us** We are professional, engaging and customer-centric. Our work environment includes: - Modern office setting - Relaxed atmosphere - Safe work environment We are looking for a Customer Representative with previous retail experience to provide top-notch collaborative support to our current employees and prospective consignors and clients. In...

  • Customer Service Representative

    2 days ago

    Waterloo, Canada Pillers Fine Foods Full time

    **Description** The Customer Service Representative will report to the Sr. Manager, Customer services & Logistics, and act as a liaison between customers, companies and consumers, to input orders and process complaints. This role will also assist with sales, order status, account questions and billing as required. **Duties and Responsibilities include but...

  • Seasonal Customer Experience Representative

    2 days ago

    Waterloo, Canada Indigo Books & Music Full time

    Company Description Dedicated to telling stories and creating experiences, Indigo is always looking for customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We offer a variety of exciting opportunities at our retail stores, distribution centres, and...

  • Customer Service Representative

    1 day ago

    Waterloo, Canada Stemmler Meats & Cheese Full time

    **Help Wanted: Part-Time Customer Service Representative** Come grow with us! Stemmler Meats & Cheese is experiencing continuous growth and have an immediate opening for a part-time **Customer Service Representative **position in **Waterloo, ON**. Key Responsibilities and Qualifications include, but are not limited to the following: **Key...

  • Head of Customer Experience

    1 month ago

    Waterloo, Canada GHD Full time

    Organizations don't innovate, people do. Who are we looking for? The Customer Experience (CX) team at GHD Digital, Products and Platforms team is responsible for ensuring long-term, engaged customers who grow in their use of our products year over year. The Head of Customer Experience is responsible for the end-to-end journey our customers experience...

  • Customer Service Representative

    1 week ago

    Waterloo, Canada BMO Financial Group Full time

    730 Glen Forrest Boulevard Waterloo Ontario,N2L 4K8 Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and...

  • Customer Service Representative

    1 week ago

    Waterloo, Canada BMO Financial Group Full time

    90 Weber Street Waterloo Ontario,N2J 3G8 The branch is open from Monday to Saturday) This role provides 22.5 hours per week (3 full days per week) Mandarin speaking ability is an asset Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best...

  • Customer Service Representative

    7 days ago

    Waterloo, Canada BMO Financial Group Full time

    90 Weber Street Waterloo Ontario,N2J 3G8 **The branch is open from Monday to Saturday.** Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver...

  • Customer Service Representative

    3 days ago

    Waterloo, Canada BMO Financial Group Full time

    90 Weber Street Waterloo Ontario,N2J 3G8 The branch is open from Monday to Saturday) This role provides 22.5 hours per week (3 full days per week) Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works...

  • Customer Service Representative

    2 days ago

    Waterloo, Canada Best Buy Full time

    Are you passionate about working with people and technology? We are hiring immediately for a Customer Service Representative (Cashier), which we call an Omni-Channel Specialist at Best Buy. As a Customer Service Representative (Cashier), you will process our customers’ purchases, returns, trade-ins and more. No experience required, we will equip you with...

  • Customer Care Representative

    1 month ago

    Waterloo, Canada Equitable Life of Canada Full time

    At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...

  • Customer Support Representative

    1 month ago

    Waterloo, Canada opentext Full time

    **OPENTEXT - THE INFORMATION COMPANY** Together Carbonite and Webroot form the SMB and Consumer Division of OpenText. The mission of our joint offering is to make cyber resilience simple, reliable and accessible in the connected world. We foster a thriving, dynamic environment rich with inventive minds and entrepreneurial spirit and our employees are...

  • Customer Care Representative

    6 days ago

    Waterloo, Canada Equitable Life of Canada Full time

    At Equitable Life of Canada, we realize that your work life is not just about performing a job; it's about being part of a workplace that helps you grow and reach your full potential. Within our friendly and collaborative work environment, we recognize that the key to our growth and success is a dedicated, motivated and customer-responsive staff. Join...

  • Bilingual Customer Service Representative

    4 days ago

    Waterloo, Canada True Solutions Full time

    **Customer Service Representative (French/English)** We have immediate contract employment opportunity for 3 bilingual Customer Service Representative (French/English) Team Leads for one of our Insurance clients. **Here’s what you’ll do** - Being a knowledge leader on our policies, products, services, and initiatives - Respond to calls from members,...

  • Customer Service Representative

    1 day ago

    Waterloo, Canada LCBO Full time

    LCBO - Customer Service Representative Starting Pay: $16.75 with the opportunity to grow through an established wage grid Location Address: 571 King Street North, Waterloo Number of Openings: 2 Job Posting Description: Do you make an impact on the people you meet? Do you have a charismatic personality, and love engaging with people, both customers and...

  • Customer Experience Associate

    1 month ago

    Waterloo, Canada TD Bank Full time

    **Work Location**: Waterloo, Ontario, Canada **Hours**: 15 **Line of Business**: Personal & Commercial Banking **Pay Details**: **KEY ACCOUNTABILITIES** **CUSTOMER** - **Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and...

  • Customer Service Representative, Waterloo

    1 week ago

    Waterloo, Canada AlgaeCal Full time

    **Career with a heart! **If you like helping people, and you want to feel supported in your work -- this is the opportunity for you. Every day, concerned people call the AlgaeCal helpline. They’ve just had bad news about their bones - and they’re scared they might break at any moment. But after talking with YOU, their fear will melt away. We call our...