Bilingual (French) IT Helpdesk Agent

4 weeks ago

Greater Toronto Area, Canada Kingspan Group Full time

At Kingspan, since the mid 60s, our future success is based on the quality of our people, who's expertise and motivation have helped ensure that we remain at the forefront of the construction materials manufacturing industry at a global scale.

Join us and become an important part of a growing organization with a reputation for innovative design and use of technology, technical expertise, product quality, service excellence, and dedication to sustainability.

**We are looking for a Bilingual (French) IT Helpdesk Agent**

***

The Helpdesk Agent will provide telephone and remote support to end users on a variety of technical issues. The individual will respond to and address all support desk enquiries and provide technical support, track, and monitor issues in accordance with the Kingspan NA current internal end user Service Level Agreement to ensure a timely resolution.

The Helpdesk agent will troubleshoot computer problems, perform hardware and software diagnostics, and will implement or coordinate needed repairs over the phone or through remote communications. They will also document user's support issues through our internal tracking system which includes opening, updating, escalating, resolving, and closing support tickets.

The agent will occasionally be required to handle other projects and tasks as required by management.

**Key areas of Responsibility**:
**1. Desktop Support**
- Receive incoming support calls from Kingspan Americas staff and provide first level technical support.
- Provide support to all on and offsite personnel to ensure that their IT systems are working effectively.
- Establish and maintain user accounts, profiles, file sharing, basic access privileges and desktop level security.

**2. Documentation and Administration**
- They will assist in the documentation of all desktop support processes and procedures to ensure there is a guide to all processes and update these as and when necessary.
- They will also perform general IT administration as and when required.
- Provide help with all ad hoc projects and administrative tasks when necessary.

**Education/Experience**:

- **Must be fully bilingual (French)**
- 1-3 years’ experience in Helpdesk Support
- Be experienced in supporting desktop operating systems such as Windows 7/8/10.
- Proficient in mobile technology e.g., IOS and Android devices.
- Experience providing phone and remote support for users.
- Excellent communication and customer relations & interpersonal skills.
- Ability to work independently and in a team environment.
- Ability to maintain a high level of confidentiality

**Physical demands**:

- Exert up to 20 lbs. of force occasionally, and/or up-to 10 lbs. of force frequently, and/or a negligible amount of force constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Involves sitting most of the time but may involve walking or standing for brief periods.
- Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.

**Interested in this role?**

**Interested in this role?**

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

  • Bilingual Helpdesk

    2 weeks ago

    Toronto, Canada Dawn InfoTek Inc. Full time

    Dawn InfoTek Inc. is a professional IT consulting team that partners with major financial institutions, investment firms and government sectors. We have been dedicated to delivering cutting-edge consulting services and recruiting all levels of IT positions for our clients. We are currently seeking competent individuals to fulfill the role of **Bilingual...

  • Bilingual French Sales Manager

    2 weeks ago

    Greater Toronto Area, Canada searchparty digital Ltd. Full time

    Major Global Luxury Hotel Group role as a - Business Development Manager with a portfolio of Leisure Travel Agents.$45-55k. Remote, WFH – but need to be Toronto region based, with travel to meet agents at the Toronto region hotels.Looking for Bilingual French / English.Ideally looking for hotel brand side or travel agency industry knowledge.Working for a...

  • French Canadian Helpdesk Specialist

    2 weeks ago

    Toronto, Ontario, Canada Stefanini, Inc Full time

    Are you passionate about delivering exceptional customer service? Do you have a knack for resolving technical issues and working collaboratively in a team environment?As a Bilingual Helpdesk Technician at Stefanini, Inc., you will be responsible for providing timely and effective support to our clients. This involves troubleshooting technical issues,...

  • IT Helpdesk Agent

    4 weeks ago

    Toronto, Canada Lifemark Health Group Full time

    **Helpdesk Agent** **Location: Remote (Within Canada)** **Status: Permanent Full-Time** **Schedule**:12pm-8pm EST **Lifemark** began over 20 years ago and is currently in a period of significant expansion. Born and bred in Canada, Lifemark has over 5000 employees and provides services in over 300 physiotherapy clinics across the nation. In addition,...

  • Bilingual Helpdesk Technician

    1 week ago

    Toronto, Ontario, Canada Stefanini, Inc Full time

    Join us to co-create solutions for a better futureJob DetailsHelpdesk TechnicianBilingual Helpdesk Technician - French CanadianToronto, ONPosted: 3/31/2025Job ID#: 60072Job Category: Helpdesk TechnicianPosition Type: Full TimeWho we areFor 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT...

  • Bilingual Helpdesk Technician

    2 weeks ago

    Toronto, Ontario, Canada Stefanini, Inc Full time

    Join us to co-create solutions for a better futureJob DetailsHelpdesk TechnicianBilingual Helpdesk Technician - French CanadianToronto, ONPosted: 3/31/2025Job ID#: 60072Job Category: Helpdesk TechnicianPosition Type: Full TimeWho we areFor 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT...

  • Bilingual (French/english) Fundraising Manager

    4 weeks ago

    Toronto, Canada Bilingual Squad Full time

    We are seeking a Bilingual (French/English) Development and Fundraising Manager for our client located in Toronto. Please call me at 437-427-8560 if interested This role reports to the Board of Directors and Head of School. **Responsibilities**: - The Development and Fundraising Manager assists the leadership team in the development and management of...

  • L2 IT Helpdesk Support

    7 days ago

    Toronto, Canada Stack IT Full time

    **Must-haves**: - Experience in Managed Service Provider (MSP) Environment. - Experience with Ticketing systems (Connect Wise) - Experience with Windows 7 Pro, Windows Server 2008/2012. - Experience with Desktop and Notebook Network configuration - Experience with LAN and WAN Technologies, Server technologies, AD, backup, RAID, RAS, VPN, etc. - Experience...

  • Customer Service Support- Bilingual

    5 days ago

    Toronto, Canada Atlantis IT group Full time

    **Customer Service Support - Bilingual** **Toronto, ON - Onsite** **Full Time** **Key Skills**: Responsible for providing Bilingual Customer Service Support. Service Now reporting, perform ticket analytics, helpdesk analyst. providing L1/L1.5 support, excellent customer handling skills, Awareness / knowledge of ITSM process, knowledge on bank branches and...

  • IT Helpdesk Analyst

    3 weeks ago

    Toronto, Canada Stack IT Full time

    Our MSP client in Toronto is looking for full-time Level 2 IT Helpdesk Support. You may need to visit client sites on occasion in Downtown Toronto - access to the subway or car is required ***MSP Experience Required** **Responsibilities**: - Interpret, understand, and deliver end-user requirements. - Troubleshooting hardware, software, and networking...

  • Helpdesk Network Technical Support Professional

    3 weeks ago

    Greater Toronto Area, Canada NETWORTH ( You MUST LIVE Within 75km Radius of Mississauga) Full time

    Welcome to NETWORTH - research what we do before you consider applying! You must reside within 75km of Mississauga, Ontario. We are a Managed Service Provider (MSP) located in the Greater Toronto Area of Ontario, Canada. We are hiring for the position of Helpdesk IT Network Technical Support professional due to continuous growth. You MUST have experience...

  • QA Bilingual

    2 weeks ago

    Toronto, Canada Atlantis IT group Full time

    MISSISSAUGA **Essential Skills**: "Bilingual requirement (French & English)Point of Sale experience preferredExperience with building automation for test casesJavascript, Jira, Agile"

  • Bilingual French Sales Manager

    4 days ago

    Toronto, Ontario, Canada searchparty digital Ltd. Full time

    Major Global Luxury Hotel Group role as a - Business Development Manager with a portfolio of Leisure Travel Agents.$45-55k. Remote, WFH – but need to be Toronto region based, with travel to meet agents at the Toronto region hotels.Looking for Bilingual French / English.Ideally looking for hotel brand side or travel agency industry knowledge.Working for a...

  • Helpdesk Support

    2 weeks ago

    Toronto, Canada Fidelity IT Solutions Full time

    Technical Support Specialist Position Summary: **Duties**: - General Office 365 and GSuite Administration - Provides technical leadership to the Helpdesk through training, coaching and continual engagement. - Creation and maintenance of published documentation for technical procedures, policies, and standard processes related to Helpdesk. Ensures adherence...

  • Collection Agent – French Bilingual Opportunity

    1 week ago

    Toronto, Ontario, Canada ABL Employment Full time

    Are you a fluent speaker of both French and English? Do you have experience working in collections? If so, we have an exciting opportunity for you as a Bilingual Collection Agent with our company.OverviewWe are a reputable employment agency dedicated to providing top-notch talent to various industries. Our team is passionate about helping individuals find...

  • Bilingual Helpdesk Analyst

    7 days ago

    Toronto, Canada Soroc Technology Full time

    **About** Soroc is hiring an **Enterprise Bilingual Help Desk Analyst** to join their team to cover operations on a **7-day rotational shift**. Please note that this is shift work, shifts may rotate depending on the business requirements. Excellent written and spoken **French and English** is a requirement for this position. Agents will be required to...

  • QA Bilingual

    2 weeks ago

    Toronto, Canada Atlantis IT group Full time

    MISSISSAUGA Must Haves 1. Mobile testing experience ( Android and iOS ) 2. French bilingual manual testing (should be able to read and understand French words - Intermediate level) 3. Automation testing (Mobile experience) 1. Nice to have Retail domain experience, Performance testing experience and/or Agile certifications. Roles and Responsibilities 1....

  • Multilingual IT Helpdesk Technician

    1 week ago

    Toronto, Ontario, Canada Stefanini, Inc Full time

    Technical Support SpecialistJoin our team as a Bilingual Helpdesk Technician and play a key role in delivering exceptional customer experiences. As a technical support specialist, you will be responsible for providing technical assistance to end-users, troubleshooting issues, and maintaining accurate records.About the Role:Provide technical support to...

  • Bilingual Technical Customer Service Agent

    6 days ago

    Greater Toronto Area, Canada Dye & Durham Corporation Full time

    **Bilingual Technical Customer Service Agent - Canada** **WHO WE ARE?** Are you looking to build an exciting and dynamic career at a company with prestigious blue-chip clients and international reach? Dye & Durham, a leading global provider of cloud-based software and technology solutions, is focused on an unwavering commitment to customer excellence and...

  • Helpdesk Support Specialist

    1 week ago

    Toronto, Ontario, Canada Stefanini, Inc Full time

    Job Summary:We are seeking a skilled Bilingual Helpdesk Technician to join our team. The successful candidate will provide top-notch technical support to end-users via phone, email, and chat.About the Role:Provide professional assistance to resolve end-user problems in a timely and efficient manner.Track incidents and calls, ensuring accurate data entry into...