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Dealer Supervisor

4 months ago

Coquitlam, Canada Hard Rock Casino Vancouver Full time

Hard Rock Casino Vancouver is now auditioning for our next rock star **Poker Dealer Supervisors **to “Take the Stage” and join our Table Games team. The successful team members would be responsible for monitoring the day-to-day activities of the Table Games operations on an assigned area while rockin’ out and contributing to the vibe of the party.

**qualifications**:

- Legendary guest service skills with a “Make it Happen” attitude
- Understanding of yourself and others when communicating with team members and guests
- A passion for providing Rockin’ It Service to our internal guests in the quest of achieving service excellence
- Live HRCV’s Values all day, every day: Respect, Original, Caring, Kickin’ Service, Integrity and No Excuses
- High school diploma required, post secondary education an asset
- Minimum 1 year of experience in gaming
- Minimum 1 year of experience in Poker
- Proven ability to lead by example
- Must have a good working knowledge of all card games. (Roulette knowledge is an asset)
- Strong communication and mathematical skills
- Computer literacy in MS
- Proven guest service skills with a strong ability to follow policies, procedures and practices
- Manual dexterity and able to stand for long periods of time
- Have access to reliable transportation
- Ability to be adaptable and flexible with work schedule
- Serving It Right certificate required
- The ability to successfully obtain a Criminal Record Check through the Gaming Policy and Enforcement Branch (GPEB)

**DUTIES/RESONSIBILITIES**:

- Developing and cultivating strong working relationships with all stakeholders (guests, ownership and team members)
- Providing exceptional service to our guests and team members
- Monitoring Poker Dealers in an assigned area; maintaining game integrity; monitoring game limits and cash/value transactions
- Providing input for employee performance objectives and evaluations
- Participating in the implementation of Poker strategic plans
- Verifying cash/value transactions pertaining to floats, fills, credits and tips
- Responding to, resolving or escalating issues
- Reporting irregularities and suspicious activities
- Assisting in allotting player seating and waiting lists
- Liaising and communicating effectively with all appropriate operational departments
- Ensuring everyone feels like they are an integral part of the VIBE atmosphere
- Performing other duties as assigned

**Job Types**: Full-time, Part-time, Permanent

**Salary**: From $21.12 per hour

**Benefits**:

- Casual dress
- Dental care
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift
- Night shift

Supplemental pay types:

- Overtime pay
- Tips

Ability to commute/relocate:

- Coquitlam, BC: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Poker Supervisor: 1 year (required)

Shift availability:

- Night Shift (preferred)
- Overnight Shift (preferred)
- Day Shift (preferred)

Work Location: One location