Concierge - Recruitment Proactif
1 day ago
**Emplacement**:Vancouver, BC, Canada (sur place)
**S**alaire de d**é**part**: $17.40/heure
**Service**:Aéroports Amérique du Nord
**Cat**é**gorie**:Syndiqué (UNIFOR)
**Faire partie d'Air Canada, c'est faire partie d'un symbole canadien emblématique. Est-ce qu’atteindre de nouveaux sommets, travailler en équipe et pouvoir apporter une contribution importante vous passionne? Laissez votre carrière prendre son envol en vous joignant à notre équipe diversifiée et dynamique à la fine pointe de l'aviation de passagers.**
La personne titulaire du poste travaillera à l’aéroport international deVancouver.
**Résumé des fonctions**
- La principale fonction d'un agent du Service Concierge à Air Canada consiste à permettre à nos clients à forte valeur de vivre une expérience des plus agréables à l'aéroport.
- Ce rôle englobe tous les points essentiels du service offert aux clients à forte valeur, comme l'enregistrement, la suite Signature Air Canada, et les services personnels traditionnels.
- Le poste s'inspire du service de conciergerie d'un hôtel cinq étoiles.
- Les tâches qui seront confiées au titulaire du poste varieront d'un jour à l'autre, selon les divers besoins de nos clients à forte valeur de statut supérieur. Les tâches consistent notamment à modifier des réservations, à répondre aux courriels et aux appels du bureau et à traiter les plaintes des clients.
- Un agent du Service Concierge se montre toujours serviable, donne toujours suite à une demande et adopte toujours la bonne attitude. L'agent du Service Concierge veille au confort de nos clients à forte valeur et les traite avec tous les égards voulus, simplement en faisant tout le nécessaire pour eux.
**Activités principales de l'agent du Service Concierge**
- Relever et examiner les réservations des clients de statut supérieur et de Classe affaires internationale, avant le départ ou l'arrivée de leur vol, pour s'assurer que toutes leurs demandes de services spéciaux ont été traitées.
- Assurer la parfaite continuité des services pendant tout le voyage en communiquant par le réseau mondial des agents du Service Concierge d'Air Canada.
- Accueillir et aider tous les clients à forte valeur ou de prestige.
- Apporter son aide aux clients qui ont des besoins spéciaux.
- Faire le suivi des correspondances et prendre des mesures proactives pour modifier les réservations, au besoin.
- Collaborer étroitement avec le service de réservations Air Canada Super Élite et les Relations clientèle pour répondre aux besoins des clients Air Canada Super Élite et régler les manquements au service.
- Tenir à jour la bibliothèque de documents de référence des agents du Service Concierge et le registre quotidien.
- Établir un réseau de spécialistes et de ressources pouvant contribuer à répondre aux diverses demandes de nos clients de statut supérieur.
**Qualifications**
**Technique**:
- La connaissance et l'expérience en tant que spécialiste - Expérience client - Aéroports un atout.
- Une connaissance supérieure de l'information sur les services des compagnies aériennes et des procédures aéroportuaires serait considérée comme un atout.
- Connaissance approfondie des attractions, événements, hôtels, restaurants et services de la ville.
- Une expérience de la billetterie serait considérée comme un atout.
- Connaissance de la suite Office de Microsoft (Word, Excel, PowerPoint et Outlook)
**Comportemental**:
- Excellentes compétences en matière de service à la clientèle.
- Forte volonté de dépasser constamment les attentes des clients tout en offrant un service personnalisé.
- Attitude proactive et responsable dans la résolution de problèmes avec des solutions créatives.
- Bon sens du jugement pour trouver un équilibre entre les intérêts des clients et la politique de l'entreprise.
- Compétences supérieures en matière de leadership et de relations humaines, avec une capacité avérée à prendre des décisions rapidement et à désamorcer les désaccords.
- Motivé(e) et capable de travailler sous pression tout en gérant plusieurs tâches en même temps.
- Toilette impeccable, excellent sens de l'organisation, grand souci du détail.
- Excellente fiche de présence.
- Volonté et capacité de travailler en équipe et à faire preuve d’esprit d’équipe
**Exigences linguistiques**
**Conditions de travail**
Les tâches assignées concernent tous les aspects du Service Concierge, notamment la conduite sur les terrains de l’aéroport de véhicules Porsche mis à la disposition des dirigeants et le transport de clients d’une porte d’embarquement à une autre. Un permis de conduire valide (classe 5) et en règle est exigé et un permis d’exploitation de véhicules côté piste (AVOP) doit être obtenu et conservé dans le cadre de l’emploi.
**Diversité et inclusion**
Air Canada est fermement engagée à l'égard de la diversité et de l'inclusion et vise à créer un milieu de travail sain, accessible et enrichissant qui met en valeur les contributions uniques des employés au succès de notre entreprise.
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