Data Entry Clerk

5 days ago


Richmond, Canada Vancouver Fire & Radius Security Full time

Vancouver Fire & Radius Security is seeking a **Data Entry Administrator** to add to our growing Customer Service team. You will play a key role supporting the Customer Service team (CSD) by ensuring the timely documentation of our service job paperwork and by providing_ legendary_ customer service to our external and internal clients. If you are computer savvy, have a keen eye for detail, and are passionate about pursuing a role in Customer Service, we want to hear from you.

**WHY JOIN VANCOUVER FIRE & RADIUS SECURITY?**
- Job stability Our company was deemed an essential service and we were lucky to continue to serve our communities during the pandemic. Our company is continuing to grow year over year, and we have exciting expansion plans for the future
- Extended health and dental benefits
- Monthly profit sharing bonus program
- Charitable donation matching
- Gym membership discount for our staff and their spouses
- We have an in-house mechanic, so you can have your car serviced while you work (he offers preferred rates)
- Fun-loving team environment with various company events (virtual gaming, spirit weeks, community involvement/volunteer activities, etc.)
- Ability to make an impact - we welcome your ideas and love when our team members get to see their initiatives come to fruition
- Learning and development opportunities to grow within the business.
- You have a voice. We empower our people to bring forward suggestions to improves processes.
- Central location located right next to the river, with a lovely walking path available on lunch breaks. Minutes drive away from Queensborough shopping center.
- We have a strong brand reputation, and people are proud to work for a place that is a staple in our communities.

Your success will be measured on how efficiently and accurately you are managing and executing these responsibilities:

- Accurately updating all documentation associated with service jobs
- Producing accurate and timely scanned documents
- Transferring data from paper formats into electronic files for our database
- Identifying and following up on deficiencies in paperwork per department procedures
- Escalating unresolved customer issues to Account Managers/Department Manager as per the team’s procedure
- Being on the phone queue, responding to customer requests
- Supporting CSD with invoicing and other admin tasks

**Requirements**:

- At least 1-year experience in an entry-level administrative role is a plus
- Proficient working experience with Microsoft office suite
- High school degree or equivalent
- Excellent communication skills, both verbal and written
- Superior organizational skills with a desire to “get the job done right”
- Working knowledge of office equipment

**Job Types**: Full-time, Permanent


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