Data Center Technician

2 weeks ago

Vancouver, Canada Estruxture Data Centers Full time

La version française suit la version anglaise **_

**We host the data. We provide the connections. We protect the information.**

eStruxture is more than a data center: it's THE largest Canadian data center platform. It's 15 locations across the country, over 760,000 square feet of space, over 130MW of power and access to over 1,400 network and cloud service providers.

As a growing company, we provide our customers with the capacity, performance and flexibility to meet the demanding expectations of the marketplace and enable them to scale quickly. And that's what we want to offer our employees.

**Become a connected Data Center Technician**

About the role

The Data Center Technician will report to the Data Center Manager and be part of the front-line support team for the eStruxture facility. The role is a vital operational function assisting in ensuring we provide very high levels of availability for customers’ mission critical computing and colocation needs. eStruxture’s data centers are world class facilities with high levels of redundancy, complexity and risk management.

**This is included in the package**
- Renewable energy used exclusively by the company: because we care about the environment just like you do;
- The Good Neighbors Squad: a team that works on initiatives to give back to society (e.g. fundraising for Ukraine);
- The Feedback Forum: a forum that meets every 6 to 8 weeks to discuss areas for improvement;
- The opportunity to work in hybrid mode from different locations: in Montreal on Kirkland, Downtown or on St-Jacques Boulevard, or in one of our 5 sites located in Ontario;
- Telemedicine and reimbursement of your professional expenses;
- Annual social events and festivities so you can spend time with your dynamic colleagues outside of work;
- And the opportunity to contribute to the rapid growth of a Canadian company headquartered in Montreal.

**Your contribution**

**The duties and responsibilities include but are not limited to**:
Facility
- Perform regular user-maintenance of the environmental and mechanical systems that provide power and HVAC to colocation and managed services customers.
- Monitor basic network status and perform initial checks using the monitoring systems.
- Respond to fault conditions and assist with repair/remediation.
- Maintain an updated inventory of operational infrastructure assets.
- Maintain an access-card system.
- Perform regular power, cooling, and user access audits.
- Assist with capacity management.
- Help customers with equipment shipping and receiving.

Provisioning
- Rack and stack various IT hardware into racks. Physically prepare servers, network, storage and security hardware.
- Assemble and install servers, test and troubleshoot hardware components, and report inventory issues in a prompt fashion.
- Troubleshoot and resolve basic OS and network level issues.
- Install various operating systems (Windows and Linux), and configure basic network settings on servers.
- Perform colocation cabinet installation according to standards.
- Install and test copper and fiber cables throughout the data center and various computer rooms.

Security
- Ensure physical and remote security policies and procedures are being strictly followed.
- Document any changes or incidents and report or escalate as required.
- Follow the company’s change policy (approval process and project management).
- Perform scheduled walkthroughs and report any issues to the appropriate department manager.

Training
- Assist in documenting and maintaining an up-to-date DC Technician's Handbook.
- Special projects may be assigned based on skill-level and qualifications.

**Working Conditions**

**Our contribution**
- Team: We are one family.
- Inclusion: Everyone is welcome at our company.
- Responsibilities: We take responsibility and ownership.
- Customer centricity: They are at the heart of everything we do.
- Neighborliness: We care about the well-being of those around us.

**The profile we are looking for**

Education/Certification/Experience

Minimum of 2+ years in a Data Center Environment, Industry technical certifications or equivalent technology background

Experience and understanding of electrical, mechanical, and life-safety systems

Minimum 2 years’ experience working with York chillers

Minimum 2 years’ experience working with BAS cooling towers and BAS controls

Minimum 2 years’ experience working with Baldor generator systems

Minimum 2 years’ experience working with Vertiv/Liebert NXL Series UPS systems

Electrical certifications*
- Any designation for the above would be considered as an asset

**Technical Skills/Knowledge**
- Familiarity with IT systems hardware such as servers, network devices and storage systems.
- Experience with ticketing systems and ITIL principles an advantage.
- Willingness and ability to pass security background checks.
- Extremely process driven and high degree of quality, precision and care needed.
- Basic to intermediate e

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