Operations Co-ordinator, Community Experiences and

1 week ago

Montréal QC, Canada CBCRadio-Canada Full time

Position Title:
Operations Co-ordinator, Community Experiences and Partnerships (French Services)

Status of Employment:
Contractee Short-Term (Fixed Term)

Position Language Requirement:
French

Language Skills:
French (Reading), French (Speaking), French (Writing)

Work at CBC/Radio-Canada

At CBC/Radio-Canada, we create content that informs, entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values, which include creativity, integrity, inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting, ever-changing industry? Whether it be in front of the camera, on air, online or behind the scenes, you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

Unposting Date:
2024-11-22 11:59 PM

Your role

Radio-Canada’s Community Experiences and Partnerships team creates inclusive, engaging activities and events all across the country to bring people together and build authentic connections between the public broadcaster and French-speaking Canadians of every age and background.

The Operations Co-ordinator plays a key role in managing and planning the department’s many activities, including ambassador deployment, day-to-day customer service management and the necessary administrative follow-up.

This is a three-month contract position with the possibility of extension.

Description of duties:
- With the Manager, Community Experiences, in Montreal, help develop and roll out activities, projects and events at Maison de Radio-Canada (MRC) as well as attend production meetings.- Co-ordinate logistics and human resources needs for youth workshops, MRC visits, audience greeting and all other department events.- Follow up with all departments involved to determine the bi-monthly schedules for staff assigned as ambassadors.- Supervise ambassadors, provide guidance depending on the assignment type, recommend solutions and make adjustments when the situation warrants to ensure stakeholders receive appropriate customer service.- Attend production meetings to plan host services for tapings in front of a live audience.- Provide departmental representatives with advice on standards, practices and procedures for greeting the general public, visitors and school groups.- Monitor ambassador uniform inventories, technical materials for school group workshops, broken equipment and vendor orders.- Provide high-quality customer service for all our activities and track participant satisfaction.- Track billing for various ticketed activities and supervise payment systems.- Update the Radio-Canada.ca/Experiences site to open up reservation calendars, add events or shows with live audiences, and deal with issues.- Work on other initiatives led by the Community Experiences and Partnerships team.

What you bring:
- Bachelor’s degree in communications or marketing; an equivalent combination of education and experience may be considered- At least one (1) year’s experience in a position with similar responsibilities- Experience in the experiential, special events, production or customer service field is a major asset- Ability to be self-reliant, proactive, efficient, dynamic and versatile- Excellent work planning, co-ordination and organization skills- Ability to manage priorities and handle multiple competing requests, sometimes under pressure- Ability to be thorough- Ability to communicate and build relationships with others and focus on customer service, action and rapid problem-solving- Solid command of spoken and written French; good knowledge of English an asset- Proficient knowledge of Google Workspace and the Microsoft Office suite- Knowledge of a content management system (CMS) an asset- Flexibility and availability to be present during evening and weekend events and work on-site at Maison de Radio-Canada in Montreal at least three (3) days a week

CBC/Radio-Canada is committed to being a leader in reflecting our country’s diversity. That’s because we can only create and tell the stories that connect Canadians, by having a workforce that mirrors the ever-changing makeup of our country. That’s why we, as an employer, value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued, but also extend to and pervade all the services we provide as Canada’s public broadcaster. For more information, visit the

Diversity and Inclusion section


You are invited to consult and familiarize yourself with our Code of Conduct, which can be found on our

corporate website
- All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on

conflicts of interest
- In the event that you become an employee, it will be important to inform us, as quickly as possible, of any situation that, because of your hiring, constitutes or could appear to cons

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