Program Manager Office of The Vp

2 weeks ago

Toronto, Canada Workplace Safety and Insurance Board Full time

The Program Manager will be a proactive leader and instrumental in providing the VP support in making key decisions for the Cluster/Division. Assist the VP through coordination and project management of Cluster/Division responsibilities, including the gathering of research and analytical information necessary to facilitate executive decisions and action.

Provide technical advice and expertise to the VP, senior management and other internal stakeholders on business planning, risk identification, issues management and continuous improvement/best practices to support the cluster/division direction within the WSIB corporate plan.

Act as an entry-point for the Cluster/Division and maintain effective communication channels to enhance customer service and engagement.

**Major Responsibilities**:
Provide support in the development of the cluster’s/division’s business planning, business readiness and implementation processes including development and implementation of cluster/division-wide business solutions which align and support corporate plans and outcomes by:

- Liaising with senior management to facilitate and coordinate the development, implementation and monitoring of the cluster/division business plan
- Recommending modification to the corporate strategic planning processes, as appropriate providing leadership and expertise in strategic, integrated and multi-year planning at the cluster/division level and setting the standards for the cluster/division
- Ensuring an internal and external environmental scan is completed and incorporated into the planning process considering performance measure, enterprise risk management, customer and employee feedback surveys, financials, etc.
- Responding to emerging issues/priorities and initiatives and developing strategies and recommendations to address, by providing thorough analysis on impact, including technical perspective, assessment and communication/ de-briefing plan for the VP.
- Overseeing, obtaining, monitoring and analyzing information and issues to create business intelligence that supports the cluster/division in their ongoing planning and throughout implementation
- Problem-solving: issues management - able to intercept and bring the issues and possible solutions to the VP.
- Supporting the translation of the cluster/division multi-year and annual business plans into a portfolio of executable programs, projects and initiatives with charters, outcomes and specific timeliness
- Assisting in the identification and corporate alignment of cluster/division measures and predictive indicators to support achievement of the corporate targets
- Identifying issues impacting the performance of the cluster/division and its deliverables and ensuring they are being addressed
- Serving as entry point for cross-divisional cluster issues and providing innovative solutions/recommendations to address issues, gaps or opportunities to improve cluster/division effectiveness

Lead the development and implementation of a continuous improvement program within the Cluster/Division by:

- Board reporting obligations: capable of reviewing drafts submissions, evaluate them and collaborate with business areas to refine to the appropriate level
- if applicable
- Leverage business knowledge at the enterprise level as a frame of reference for the program work within the larger organizational context. Connect program responsibilities to the broader organizational goals.
- Identifying and developing business improvement solutions to address gaps or deficiencies in order to maximize cluster/division effectiveness;
- Ensuring follow-up evaluations are completed on proposed issue resolutions and business improvement solutions developed
- Coordinating research to support business planning using various business analysis techniques taking into account factors, such as political, economic, socio-cultural and technology developments; reviewing and interpreting results of the research to support Cluster/Division management's understanding of the factors, trends and influences impacting their outcomes

Lead the development and distribution of consistent cluster/division-wide communications by:

- Developing and maintaining effective communication linkages and strategic alliances with other WSIB divisions to promote alignment of cluster objectives,
- Maintaining awareness of WSIB/cross-cluster/division initiatives and strategies,
- Identifying issues and trends that may impact the cluster/division to achieve business outcomes.
- Ensuring messages are appropriately aligned and support the corporate plan and direction;
- Developing a communication schedule to enhance cluster/division staff engagement and understanding of priorities;
- Exploring, developing and enhancing new processes to increase two-way communication with staff and management;
- Generating communications and other channels to engage staff in understanding and contributing to organizational goals;
- Evaluating success of communicatio

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