Assistant Manager

4 weeks ago

Ottawa, Canada LS Travel Retail North America Inc. Full time

Are you a seasoned retail leader with a passion for delivering exceptional customer experiences? Do you thrive in a dynamic and fast-paced environment? Join our team as an Assistant Manager and become an integral part of our exciting and trend-setting airport concessionaire. You will have the opportunity to shape the success of our multi-unit retail operations with approximately 30 employees.

**Job Summary**:

- **Inspire a Vision**: Motivate your team by aligning them with our company's vision and core values, fostering a culture of excellence and enthusiasm.
- **Performance Excellence**: Set clear expectations and hold our location team accountable for achieving brand, performance, and behavior standards.
- **Customer-Centric Leadership**: Lead and inspire a culture of exceptional customer service, recognizing and rewarding outstanding performance.
- **Stakeholder Engagement**: Build strong relationships with peers and upper management to drive collaboration and success.
- **Talent Management**: Recruit, hire, develop, and retain top sales talent, ensuring optimal staffing levels.
- **Continuous Development**: Provide training and ongoing development opportunities for your teams, offering consistent performance feedback.
- **Problem Solving**: Identify performance issues promptly and collaborate with the General Manager and Regional HR Manager to develop action plans for resolution.
- **Visual Excellence**: Ensure flawless execution of visual directives to enhance the shopping experience.
- **Merchandising Mastery**: Direct and execute strategic merchandising to maximize sales and presentation standards.
- **Operational Excellence**: Oversee merchandise processing and stockroom/warehouse standards, in partnership with the General Manager and District Manager/Regional Director.
- **Business Acumen**: Collaborate on location business plans that drive results and seize business opportunities.
- **Financial Stewardship**: Achieve predetermined financial budgets, including payroll containment.
- **Brand Loyalty**: Foster brand loyalty by demonstrating sales leadership, coaching, and connecting with the customer experience.
- **Asset Protection**: Achieve location shrink goals while upholding all operational standards to safeguard location assets.

**Qualifications**:

- **Leadership Skills**: Strong analytical, prioritizing, interpersonal, problem-solving, and planning abilities.
- **Communication**: Excellent verbal and written communication skills.
- **Team Player**: Collaborative skills and the ability to work effectively within a team.
- **Adaptability**: Thrive in a fast-paced and deadline-oriented environment.
- **Decision-Making**: Exhibit an entrepreneurial spirit and make sound decisions in a dynamic setting.
- **Education**: College degree or equivalent experience.
- **Experience**: Three (3) years of merchandising, operations, and personnel experience as a retail manager in a department store or specialty/gift store.
- **Union Experience**: Experience in managing unionized sales associates.

Vous êtes un leader chevronné de la vente au détail et vous avez la passion d'offrir des expériences exceptionnelles aux clients ? Vous vous épanouissez dans un environnement dynamique et en constante évolution ? Rejoignez notre équipe en tant qu'assistant manager et devenez une partie intégrante de notre concessionnaire d'aéroport passionnant et à la pointe de la technologie. Vous aurez l'occasion de façonner le succès de nos opérations de vente au détail à unités multiples qui comptent environ 30 employés.

**Résumé du poste**:

- **Inspirer une vision**: Motiver votre équipe en l'alignant sur la vision et les valeurs fondamentales de notre entreprise, en favorisant une culture de l'excellence et de l'enthousiasme.
- **Excellence des performances**: Définir des attentes claires et responsabiliser l'équipe du site pour qu'elle atteigne les normes de marque, de performance et de comportement.
- **Leadership centré sur le client**: Diriger et inspirer une culture de service à la clientèle exceptionnelle, en reconnaissant et en récompensant les performances exceptionnelles.
- **Engagement des parties prenantes**: Établir des relations solides avec les pairs et la haute direction pour favoriser la collaboration et la réussite.
Gestion des talents : Recruter, embaucher, développer et fidéliser les meilleurs talents commerciaux, en veillant à ce que les niveaux de dotation soient optimaux.
- **Développement continu**: Offrez à vos équipes des possibilités de formation et de développement continu, en leur fournissant un retour d'information cohérent sur leurs performances.
- **Résolution des problèmes**: Identifier rapidement les problèmes de performance et collaborer avec le directeur général et le directeur régional des ressources humaines pour élaborer des plans d'action en vue de leur résolution.
- **Excellence visuelle**: Assurer une exécution parfaite des directives

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