Assistant Manager

2 weeks ago

Ottawa, Canada Alio Health Full time

**Job Title: Assistant Manager**

**Date: April, 16, 2024**

**Location: Ottawa, ON, Montreal, QC**

**Remote: Yes**

**Business Unit: Health**

**Department: Pharma Patient Solutions**

The **Assistant Manager** will provide support and coordination for Patient Support Programs (PSPs) and work with the PSP Operations Managers to deliver programs to meet defined expectations, deadlines and requests. This is a key supportive role and includes various tasks such as: reporting, research, training & development, translation, communication and various other responsibilities to ensure program delivery.

**Accountabilities**
- Assisting the PSP Operations Manager in coordinating program activities.
- Ensuring all AE reporting, reconciliation, mandatory training, safety reporting, etc, are observed according to KPI.
- Assisting in performing such tasks such as quality control checks, report generation, research and training development.
- Assisting management in resolving program related issues.
- Communicating with management on administrative matters related to the programs.
- Assisting in the preparation and coordination of documentation in response to scheduled and unscheduled reports, returns and observations to update management of program progress.
- Constantly seeking out and presenting ideas around continuous improvement and optimizing performance across the programs, functionally and technically.
- Identifying opportunities to continuously drive efficiencies to increase productivity and progress, increase profitability, and increase program efficiency.
- Collecting necessary data to support reimbursement cases and ensuring that all avenues to obtain public/private reimbursement are explored.
- Monitor the programs routinely and regularly to ensure optimal performance and alignment with program deliverables and objectives. Participate in Business Development activities to expand the business with new and existing clients.
- This role will seek to leverage data as an asset to understand complex and critical business problems, formulate integrated analytical insights to contribute solving unmet patient needs. This role will be responsible for identifying and working directly with the different data sources, establishing the databases, and utilizing the data for analyzing and recommending improvements to the PSP operations.
- As such this role will have access to all PSP related data and sources of information including internally and externally managed programs. Access to platforms including but not limited to SalesForce (ePSP), SalesForce (Patient Connect), CRM/platforms of external partners.
- Delegate tasks when appropriate.
- Fulfil other duties as required.

**Competencies**:

- Excellent communication skills (verbal and written).
- Self-motivated and proactive.
- Good team player with initiative to learn and handle multiple assignments independently.
- Ability to act as a liaison with vendors and other functional team members to meet project goals.
- Ability to prioritize and manage multiple projects concurrently.
- Excellent organizational skills and attention to detail.
- Above average problem-solving skills.

**Qualifications**:

- English and French bilingualism is an asset (oral and written).
- Undergraduate or graduate degree in a Science based program, with relative experience.
- Nursing designation is an asset.
- Minimum of 1 year of experience in the Pharmaceutical or Health Care organization industries working with Patient Support Programs.
- Understanding of research and development processes for Pharmaceutical products and medical devices.
- Experience in customer service.
- Experience liaising with clients and various cross functional teams.

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