Associate Program Manager

2 weeks ago

Mississauga, Canada McKesson Full time

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow’s health today, we want to hear from you.

McKesson is in the business of better health and we touch the lives of patients in virtually every aspect of healthcare. At McKesson Canada, we touch the lives of 12 million Canadians every day. We carry more than 35,000 products in 12 distribution centers and ultimately provide distribution to 6,300 retail pharmacies, 1,350 hospitals, long-term care centers, clinics and institutions all over Canada. But we're so much more than a distribution company. We've automated 2,500 retail pharmacies and dispense over 100 million doses a year through our automation solutions. Manufacturers, healthcare providers and patients count on us for a full range of services that contribute to the quality and safety of care for us all.

At McKesson Canada, you’ll help us carry out our mission to improve lives and advance healthcare. Working here is your opportunity to shape an industry that’s vital to us all.

**Job Summary**

The Associate Program Manager will ensure a professional and service oriented work environment by monitoring performance, motivating and developing their case management and administrative team members to deliver excellent customer service and achieve required performance objectives. In addition to supporting the operations team, The Associate Program Manager will also support the Program Manager in the strategic and technical development of the PSP as well as with client relations. The Associate Program Manager must be well versed in Patient Services offerings, organizational procedures, Contact Centre technology and reporting.

**Specific Responsibilities**
- Competently performs the duties required of the case management team, as assigned; Associate Program Managers will throughout the month be required to place and/or receive program-related calls, which will equate to no less than 10% of their hours worked each month. Calls may be as a result of, but not limited to, covering workload for the team, dealing with sensitive or escalated cases, or ensuring they are up-to-date with program activities.
- Develops working relationships that supports the growth and success of each staff member and the department;
- Demonstrates a thorough understanding of all policies, procedures and processes and articulates the same to staff. Ensures compliance and tracks as appropriate
- Participate and council the program manager, management team and pharma manufacturers in the program development and optimization.
- Rapidly and proactively identify program issues; promptly recommend solutions based on customer feedback, own judgment and research; and solve problems that impact the management and direction of the program.
- Provides regular feedback to the Manager regarding quality, operational, technical and/or process issues which involve a program, team or individual. Recommends corrective actions or follow up. Engages other resources as needed
- Based on the forecasted demand, oversees the scheduling of these employees and allocation of related resources to ensure effective and efficient delivery of case management services
- in each employee group to cover Contact Centre operational ours of 8am-8pm Monday - Friday, and as required weekend or holiday coverage
- Supports the Manager with the development and execution of policies and practices; responds according to policy direction at all times and seeks assistance with unusual situations and/or staff non-adherence
- Identifies collective or individual staff non-adherence to scheduling policies, attendance issues or trends, and/or other Workforce Management issues to the Manager on a regular basis
- Supports other Associate Program Managers and Managers in resolving scheduling-related issues, including contacting staff to fill shifts, assessing program resource allocations for cross-training or redistribution of responsibilities, as needed.
- Refers requests for scheduling changes and time off that fall outside established policies to the Manager for guidance
- Supervises, coaches and evaluates the performance of case management team; including establishing goals & objectives and completing performance appraisals in accordance with McKesson’s policies. General competencies include but are not limited to technical matters pertaining to drug reimbursement, case coordination, financial assistance, compliance services and adverse event reporting
- Reviews goals &

  • Associate Program Manager

    7 days ago

    Mississauga, Canada McKesson Canada Full time

    McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a...

  • Program Manager

    2 weeks ago

    Mississauga, Canada Curtiss-Wright Full time

    Responsible for the performance of a relatively significant program or multiple programs in accordance with contract requirements and company policies, procedures and guidelines. Program area typically represents more than three functional areas. Also responsible for acquiring follow-on business associated with assigned programs and for supporting new...

  • Program Manager

    3 weeks ago

    Mississauga, Canada Support Ontario Youth Full time

    Program Manager - Skilled Trades Previous Experience: - 3-5 years of progressive program and/or project management and coordination experience - Experience working with adult education, employment and training sectors - 3-5 years of human resources management experience or supervisory experience including recruiting and interviewing **WORK SCHEDULE**: -...

  • Program Manager

    4 days ago

    Mississauga, Canada Bayshore HealthCare Full time

    **ABOUT THE ROLE** The Pharmaceutical Patient Support Program Manager, under the direction of the Associate Director, is responsible for the oversight, operations and direct management of Pharmaceutical Patient Support Programs. The Patient Support Program Manager, in keeping with the organizational structure of the Patient Support Services division,...

  • Program Development and Grant Manager

    15 hours ago

    Mississauga, Canada Afro Canadian Contractors Association Full time

    About Us:The Afro Canadian Contractors Association (ACCA) is a Canada wide not-for-profit organization founded in September 2020. ACCA focuses on providing business development support to our membership to facilitate bidding on public and private contract opportunities and support them in their efforts to grow their business to the next level. ACCA unites,...

  • Associate Director Statistical Programming

    7 days ago

    Mississauga, Canada Workday Full time

    Job Description / CapsuleThe Associate Director Statistical Programming is accountable for leading, managing and developing a team of programmers. They present a delivery/department mindset and management skills to run and oversee one moderate scope and complexity drug project or multiple smaller ones. As a recognized expert within their own field they are...

  • Associate Director Statistical Programming

    7 days ago

    Mississauga, Canada Workday Full time

    Job Description / CapsuleThe Associate Director Statistical Programming is accountable for leading, managing and developing a team of programmers. They present a delivery/department mindset and management skills to run and oversee one moderate scope and complexity drug project or multiple smaller ones. As a recognized expert within their own field they are...

  • Program Development and Grant Manager

    19 hours ago

    Mississauga, Canada Afro Canadian Contractors Association Full time

    About Us:The Afro Canadian Contractors Association (ACCA) is a Canada wide not-for-profit organization founded in September 2020. ACCA focuses on providing business development support to our membership to facilitate bidding on public and private contract opportunities and support them in their efforts to grow their business to the next level. ACCA unites,...

  • Unit Manager, Specialty Programs

    3 days ago

    Mississauga, Canada Echelon Insurance Full time

    **About Us**: Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions...

  • Program Manager

    4 days ago

    Mississauga, Canada TruCash Group of Companies Full time

    **PROGRAM MANAGER- Pre-Paid Card Solutions** **SUMMARY**: The Program Manager develops the program plans for various pre-paid card solution programs and other related programs by ensuring it is followed and revised as necessary, based on risks, progress, and shifting priorities. This role monitors the multi-disciplinary team to meet program goals. The...

  • Program Development and Grant Manager

    15 hours ago

    Mississauga, Ontario, Peel region, Canada Afro Canadian Contractors Association Full time

    About Us:The Afro Canadian Contractors Association (ACCA) is a Canada wide not-for-profit organization founded in September 2020. ACCA focuses on providing business development support to our membership to facilitate bidding on public and private contract opportunities and support them in their efforts to grow their business to the next level. ACCA unites,...

  • Programs Manager

    7 days ago

    Mississauga, Canada Peel Aboriginal Network Full time

    **Programs Manager** The Indigenous Network is an Indigenous Friendship Centre and a member of the Ontario Federation of Indigenous Friendship Centres. We are committed to providing a culturally safe and respectable environment for Indigenous peoples to engage in their spirituality, culture, and community. **JOB SUMMARY**: The successful incumbent will be...

  • Program Manager

    4 weeks ago

    Mississauga, Canada Heart Comonos Full time

    **Heart Comonos is hiring a Program Manager!** **Location**: The majority of the work will be located in Cooksville, **Application Deadline**: August 25, 2023, by 5:00 pm EST **Start Date**: September 2023. **Salary**:$50k to $60K annually depending on experience **Reports to**: Executive Director **Term**: Full time, 2-year term minimum (possibility of...

  • Program Manager

    4 weeks ago

    Mississauga, Canada Armagh Full time

    **Creating Better Futures** Armagh provides women and their children with the best possible opportunity to overcome the devasting effects of abuse. For over 25 years, Armagh has been giving help and hope to women fleeing abuse. We are committed to creating an environment that supports women and children through their transition, giving them the support and...

  • Unit Manager, Specialty Programs

    4 days ago

    Mississauga, Canada CAA Club Group Full time

    Position Details What You Will Do Responsible for achieving operational goals, while adhering to client service standards and being compliant with company and industry regulatory standards. Recommend and implement business process improvements to manage underwriting support workload. Manage daily workflow distribution and produce status...

  • Data Management Associate

    4 weeks ago

    Mississauga, Canada Thermo Fisher Scientific Full time

    The Quality Difference at Thermo Fisher Scientific: What makes our quality teams unique is a shared passion for getting it done right the first time and working for the right reasons with our customers always in mind. Our team of Quality professionals understand our customers rely on the accuracy, safety, and effectiveness of our products and services that...

  • Associate Project Manager

    2 days ago

    Mississauga, Ontario, Canada Canacre Full time

    Join the Canacre team in an exciting role working on leading edge infrastructure projects. We are technical experts in environment, land, energy, and transportation development delivering accurate, innovative, and agile solutions to our partners. We provide professional consulting services in land acquisition, environmental assessments, geospatial mapping,...

  • Associate Manager, Omni Marketing

    4 weeks ago

    Mississauga, Canada Keurig Dr Pepper Full time

    Job Overview: **Associate Manager, Omni Marketing**: - **Dr Pepper, Crush, Schweppes** **RESPONSIBILITIES** - Lead the strategic development and deployment of annual omni marketing strategies and activities (national campaigns, account-specific support, coupons, in-store brand activations, displays/signage, mobile/digital/social media elements) for key...

  • Office Administrative Assistant

    4 weeks ago

    Mississauga, Canada Team JC & Associate Full time

    Education: College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years - Experience: 1 year to less than 2 years - or equivalent experience **Asset languages**: - Hindi - Malayalam - Panjabi; Punjabi **Tasks**: - Arrange and co-ordinate seminars, conferences, etc. - Plan and control budget and expenditures - Schedule...

  • Associate Manager, Investor Services

    4 weeks ago

    Mississauga, Canada SS&C Full time

    SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare...