Student Experience Leader

4 weeks ago


North Bay, Canada Canadore College of Applied Arts & Technology Full time

**Student Experience Leader**

**Enrolment and Student Services**

**Full-Time; 37.5 hours/week - $38.01/hour**

**College Drive Campus - North Bay, ON**

**Competition:37-24**

**APPLICATION DEADLINE: May 27, 2024 4:00pm**

**QUALIFICATIONS**:

- Minimum three-year Degree/Diploma. An additional qualification or professional certification in Student Affairs/Service, Client Service, Access and Inclusion is desired
- Three years of experience in student services, preferably in a post-secondary setting
- Inclusive, proactive client experience skills
- Sound judgement and problem-solving skills and the ability to work both independently and as part of a team
- Demonstrated experience handling and maintaining client confidentiality
- Experience working with student information and reporting systems.
- Strong organizational and time management skills with the ability to prioritize and work on multiple tasks simultaneously.
- Formal training in Threat Assessment VTRA would be considered an asset, or previous work conducting threat assessments

**DUTIES**:

- Develop and coordinate proactive, insightful approaches to mitigate student conflicts by removing barriers and resolving issues early, as they become apparent
- Document, track, and recommend resolutions for student concerns and priority inquiries
- Support the development of deliberate, timely, coordinated responses to emerging issues and facilitate timely resolution while ensuring equitable and balanced action
- Coordinate college resources in response to student concerns and issues. Document steps to resolution, catalogue deployed resources and decisions
- Documents and supports emerging and daily student concerns in support of senior leadership and established committees such as the ACT team and SVTF
- Prepare information packages and recommend resolution options for senior team members relative to escalation concerns
- Support the development of proactive student communications to foster a welcoming learning environment
- Work with the broader college community to identify and develop process enhancements with the aim of reducing frequent and isolated student concerns

**Canadore College is committed to inclusion, diversity, equity, and accessibility.**

Pay: $38.01 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- On-site gym
- On-site parking
- Paid time off
- Vision care

Work Location: In person



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