Bilingual Pharmacy Case Coordinator

3 weeks ago

Oakville, Canada BioScript Solutions Full time

At BioScript Solutions, we’re committed to simplifying access to specialty care for people with chronic health conditions and rare diseases. From our home base in Atlantic Canada, we’ve grown into a national network of 13 pharmacies, 100+ Coverdale Clinics, and comprehensive patient support programs (NavieGo) that serve thousands of people across the country. And together, with our third-party logistics and A&D Wholesale operations, we’re proud to be a Canadian leader in specialty health care.

**Your future starts here**

We are seeking a Bilingual Pharmacy Case Coordinator to join our team to act as a liaison between patients, healthcare providers, pharmacies, clinics, and patient support programs. Key functions include coordination of pharmacy services and management of cases while maintaining high quality patient care.

This is a permanent, full-time position that can be based out of any of the provinces: BC, AB, SK, MB, ON, QC, NB, NS, PE and NL.

**How you will make an impact**
- Acts as a single point of contact for patients and healthcare providers using Pharmacy Services;
- Builds and maintains solid trusting relationships with all key stakeholders (patients, healthcare providers, physician office staff, pharmacies);
- Receives, reviews, validates, documents, and enters intakes and prescriptions from prescribers or clinics;
- Active management of new patient files including completing welcome calls and following up with other healthcare providers;
- Tracks patient coverage status by communicating with patient support program(s) and/or payors to ensure timely access to specialty drug therapies;
- Drug reimbursement navigation when needed, which includes securing coverage by coordinating and submitting all related paperwork to insurance companies and/or public/federal funding programs;
- Provides non-reimbursement patient status updates to physicians when requested in a timely manner;
- Maintains an open line of communication between patients, healthcare providers, and patient support programs and pharmacies;
**What you’ll bring to our team**
- Bilingualism (written & spoken) in French & English is a an asset;
- Minimum of 1 year experience in pharmacy or other related healthcare setting is preferred;
- Proven excellence in customer service related tasks;
- Excellent communication and interpersonal skills;
- Strong computer and technological skills with proficiency in Microsoft Office suite of products;
- Good understanding of drug reimbursement and 3rd party billing;
- Proven ability to organize time, set priorities, and multi-task;
- High attention to detail in a fast-paced environment;
- Able to think critically to solve problems; and
- Able to work independently and in a team environment.

With one tree planted for every new hire, why not start your new job on a green foot and help us lower our carbon footprint.

**Job Status**: Full Time, Permanent and Full Time Temporary (6 Months)

**Job Location**:Remote - Any Province

**Application Deadline**:March 18th, 2024

**Our commitment to our team, our patients, and our community**

As one of Canada’s Best Managed Companies, we offer a competitive total rewards package and paid time off to volunteer. From donation programs and local community engagement activities, to national charitable and environmental initiatives, our team's passion for creating change extends from patient care to community care.

**We're proud to be an equal opportunity employer.** As a people-centric organization, we’re committed to fostering a culture free of discrimination, and providing a safe space for all team members to express their individuality. Through our commitment to diversity, inclusion, belonging, and equity, we strive to provide an accessible workplace, where individuals feel valued, respected, and supported every day.

**Let’s Talk

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