Pharmacy Operational Specialist

5 months ago

Oakville, Canada CareRx Pharmacy Corp. Full time

**About CareRx Corporation**

CareRx is Canada’s leading provider of specialty pharmacy services to seniors. We serve more than 96,000 residents in over 1,600 seniors and other communities (long-term care homes, retirement homes, assisted living facilities, and group homes). We are a national organization with a large network of pharmacy fulfillment centres that allows us to deliver medications in a timely and cost-effective manner. We take an active role in working with our home operator partners to promote resident health, staff education, and medication system quality and efficiency.

Whether you do your best work in a dispensary, in a clinical setting, in an office, or on the road, we have an opportunity for you.

**Position Summary**

Reporting to the Pharmacy Development and Operational Support Manager, the Pharmacy Operations Specialist will focus on supporting pharmacy transitions including onboarding, offboarding and pharmacy location internal moves. They will also support operational projects and operations support as required.
This is a hybrid position based out of our Oakville, ON Pharmacy. The position will also require regular travel to various Pharmacies and homes across Ontario.

**Your Day to Day**:

- Support pharmacy transitions including checking data and ensuring completion of tasks
- Coordinating transitions with the homes and the pharmacy
- Support new operational initiatives
- Document and disseminate new processes throughout the contemplation, design, testing, and roll out of new processes within the pharmacy operations.
- Create training materials for new hires and existing staff on new process workflows
- Provide opportunities for ongoing improvement
- Resolve any specific problems and tailor programs and processes as necessary
- Collaborate with Pharmacy Operations Managers, Assistant Managers, and Designated Managers at all CareRx locations
- Meet and exceed deliverables and timelines as assigned
- Perform root cause analyses and develop recommendations for key areas of improvement
- Support pharmacy operations as required

**What You Bring To The Team**:

- Registration with the Ontario College of Pharmacy (RPhT)
- Must have extensive knowledge of LTC/RH pharmacy operational workflows and service delivery
- Demonstrated high level of fluency in both written and spoken English
- Excellent customer service and interpersonal skills, oral and written communication skills and be able to interact with persons of varying levels of professional expertise in a professional and mature manner
- Skilled in critical thought processes and ability to prioritize appropriately
- Dependable and responsible in the execution of job duties
- Demonstrate initiative and creativity
- Must be self-directed requiring mínimal supervision and able to work independently
- Motivated to achieve results that reflect a high standard of quality
- Must demonstrate good listening skills and be adaptable to changes in job environment
- Some travel to pharmacy sites across Ontario and client’s locations as required
- eMAR experience an asset

Must possess a valid driver’s license

**Qualities for Success**:

- Ability to manage changing priorities
- Ability to work independently, and as a member of a team
- Customer service oriented
- Excellent problem-solving and decision-making skills
- Strong attention to detail
- Strong organizational and time-management skills

**Application Process**

All applicants must successfully pass satisfactory background screening (depending on the role - Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration) and referencing. Background screening will be completed after an offer of employment has been extended and accepted.

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