Customer Service Representative

1 week ago

Oakville, Canada Daemar Inc. Full time

**About Us**

Since 1973, Daemar Inc. has been the leading distributor of fluid sealing products and precision components to the manufacturing and MRO marketplace. Daemar Inc. provides a complete line of fluid sealing products, protective closures, fasteners, bushings, shim, and key stock.

With four locations across North America, our customers can trust on time delivery with the ability to ship and receive from all international centers.

**Who are we looking for?**

We are currently seeking a reliable and resourceful full-time Customer Service Representative to join our dynamic team at our Head Office in Oakville, Ontario

**Main responsibilities**:

- Promote Daemar Inc.’s entire line of product and programs within assigned territories
- Manage incoming customer inquiries, identify customer needs and or requirements
- Aid and guide to all customers by demonstrating an understanding of their business needs by using knowledge and experience within the industry
- Creating quotes and orders, contacting customers, maintaining positive, long-term relationships
- Coordinate with internal departments to ensure products are prepared in accordance with customer requests and delivery dates
- Work closely with Sales Manager to develop goals and to monitor and track KPI’S to deliver on projected results
- Track and record daily activities and ensure data is accurately and managed within the company’s database
- Identify and develop new relationships to grow the business and assist the company expand while maintaining existing relationships
- Other duties as assigned

**Requirements**:

- Post-secondary diploma in Business or Administration or equivalent is an asset
- Strong customer service focus
- Previous experience in a distribution environment is an asset
- Must be able to work well independently and effectively with a team
- Excellent communication and negotiation skills
- Able to consistently represent the company in a professional manner
- Sound analytical thinking, planning prioritization and execution skills
- Ability to respond appropriately in pressure situations with a calm and steady demeanor

What we offer:

- Monday to Friday work week. No weekends
- Incentive program
- Comprehensive benefit package that includes health and dental
- Life insurance, disability, and wellness programs
- Matching RRSP and/or TFSA
- Paid sick days

We thank all applicants, however, only those selected for an interview will be contacted.
- Daemar Inc. is committed to accommodating people with disabilities as part of our hiring process, If you have specific requirements, please advise Human Resources during the recruitment and selection process_

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match

Schedule:

- Day shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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