Avp, Transformation, Enablement, and Customer

5 months ago

Toronto, Canada TD Bank Full time

**AVP, Transformation, Enablement, and Customer Experience Strategy**:

- 430665BR

**Job Category - Primary**
- Corporate Development / Strategy / Design

**Work Location**
- TD Centre - North - 77 King Street West

**Employment Type**
- Regular

**City**
- Toronto

**Time Type**
- Full Time

**Province/State**
- Ontario

**Hours**
- 37.5

**Workplace Model**
- Hybrid

**Pay Details**

**Department Overview**
- The Strategy, Change, and Operational Excellence (SCOE) team is part of the Bank's Transformation, Enablement and Customer Experience (TECE) organization.
- The SCOE team has responsibilities to support the creation of the TECE Strategy, oversee Governance & Control, and lead Performance Management and Productivity functions. Within the SCOE team there are also several best-in-class Enterprise capabilities including change management, process engineering, business architecture and digitization and automation.**Job Details**
- Reporting to the Vice-President, TECE Strategy, Planning & Support, the AVP TECE Strategy is an executive leader within the Bank's SCOE organization.
- The general accountabilities of this role include but are not limited to the following:

- Lead a best-in-class Centre of Excellence accountable for the Transformation, Enablement, and Customer Experience (TECE) strategy.
- Facilitate the on-going development of TECE strategy in conjunction with key leaders and stakeholders, seeking input throughout the strategy creation process, as well as capturing short-, medium-, and long-term goals and creating a strategic roadmap that includes key investment plans and change programs.
- Manage and lead processes including the Strategic planning cycles and other TECE Operating Committee routines (e.g., Quarterly Business Unit Reviews, Monthly Operating Reviews etc.).
- Be a strategic partner to the leadership team, with deep industry, external / internal, enterprise knowledge, recognizing and anticipating emerging trends and identifying operational efficiencies and opportunities with other Enterprise areas
- Facilitate key strategic discussions and provide thought leadership to executive audience (output may include strategic roadmap and/or deliverables/ frameworks/ short to long term goals, etc.).
- Partner with TECE functions to create Board presentations including Quarterly Board Update (QBU)
- Manage Market Intelligence for TECE - anticipate emerging trends and identify issues and opportunities while recommending action as required.
- Ensure an integrated and aggregated view of all related activities across the overall function providing escalations, recommendations, and decision support to leadership.
- Lead Enterprise House Views including challenge and thought leadership.
- Lead relationships with other Corporate and control functions to ensure alignment with Enterprise and regulatory requirements.
- Partner with other critical functions within TECE (e.g., Productivity and Performance Measurements, Project Delivery Group, Data, etc.) to actively manage progress against goals and targets; set the medium-term, and long-term roadmap for TECE.
- Maintain a culture of risk management and control, supported by effective processes and sound infrastructure an in alignment with risk appetite.
- Prioritize and manage own workload in order to deliver quality results and meet timelines.
- Drive talent strategy that creates a community of practice to provide colleagues with a diverse learning ecosystem and robust career development, positioning TECE as an employer of choice.
- Foster an environment / culture that encourages productivity, innovation, process improvement, teamwork and a high level of professionalism.

**Job Requirements**

**Specific Educational Requirements**:

- Undergraduate degree required; Post Graduate degree preferred

**Other Qualifications/Skills/Experience**:

- Proven track record in developing and executing on business/enterprise level strategies.
- Experience and proven record in working closely with senior executives across all lines of business, demonstrating conceptual and critical thinking.
- Thoughtful leader who works exceptionally well in cross-functional teams and is a champion of collaboration.
- Effective stakeholder management with a professional partner-focused approach; a collaborator with the ability to interact with all levels within the organization.
- Able to manage significant ambiguity and constantly changing circumstances in a fast-paced environment.
- Able to develop good business relationships internally and externally and elicit necessary information for research purposes.
- Ability to remain calm and resilient under pressure.
- Expert communication (written and verbal) and storytelling ability, negotiation and partnership skills to balance stakeholder input but remain objective to reach the right outcome.
- Advanced facilitation, influence management, and consensus building skills.
- Expertise in building and empowering teams.
- Expertise in wor

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