Survey Assistant

2 weeks ago

Toronto, Canada Workplace Safety and Insurance Board Full time

The Survey Interviewer will work on an on-call/part-time basis. While consistent hours of work will not be guaranteed, the Survey Assistant/Interviewer is expected to be available to work 2-3 shifts per week (depending on current project needs). During regular business hours shifts could range anytime between 9:00am to 3:00pm Monday to Friday and evening work from 2:00pm-8:30pm Monday to Thursday. Responsibilities include: the collection of project-related data through telephone surveys, data entry and validation, testing of new questionnaires and recruitment of participants for focus groups.

**Major Responsibilities**:

- Conduct telephone interviews with injured workers, employers, providers and WSIB staff, and other stakeholders by:

- Calling clients and administering voluntary questionnaires following the instructions and training provided
- Recording responses by keyboard into Computer Assisted Telephone Interview (CATI) System in an efficient and error-free manner
- Using techniques acquired through experience or in training to elicit thorough and comprehensive responses from survey respondents
- Perform data entry by:

- Keying data according to instructions and training provided in an efficient and error-free manner
- Checking accuracy of data entry done by other Survey Assistants/interviewers, as required
- Other potential duties may include:

- Storing/filing/labeling data
- Ad hoc work in support of Research & Evaluation projects with supervision and training
- Note-taking in an internal focus group setting and transcription of recorded audio conversations
- Number validation/data entry - reading from statistical program output
- Perform other related duties and responsibilities as assigned or required

**Job Requirements**:

- Grade 12 education or equivalent
- Client-facing telephone experience
- Keyboarding skills - 20 WPM minimum

**Our commitment to equity, diversity and inclusion**

We respect and value the diversity of our people. We strive to create an environment where employees can be themselves and where our differences are celebrated.

The WSIB is committed to being accessible and inclusive, and following barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require accommodation through any stage of the recruitment process, please let us know when we contact you and we will work with you to meet your needs.

**Disclosing conflicts of interest**

**Privacy information

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