IT Support Technician

3 weeks ago


Kanata, Canada HCLTech Full time

Do your friends and family call you for IT help? Do you have great customer service skills?

HCLTech is looking for individuals for our expanding team to provide world class customer service support at walk-up IT locations and at user's desks to assist with their IT needs.

**About HCL**

HCLTech is a global technology company, home to 211,000+ people across 52 countries, delivering industry-leading capabilities centered around digital, engineering and cloud powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services.

Our purpose is to bring together the best of technology and our people to supercharge progress. We’re supercharging progress for everyone, everywhere - our clients, partners and their stakeholders, our people, communities, and the planet.

**Job Duties**
- Handle day-to-day IT support for single building
- Hardware and Software support for desktops/laptops/peripherals
- Setup equipment for new hires
- Assisting with move day prep and post-move support
- Desk Phone deployments
- Manage IT inventory
- Liaison with IT in Oakville for all mobile orders and upgrades
- Assisting remote LAN team with network installs and upgrades
- Network troubleshooting support
- Coordinate with IT site manager and Site Management for all necessary IT changes
- Daily staging of machines in inventory (Windows and Linux)
- Re-staging user’s machines as required
- Troubleshoot mobile device issues with iOS, RIM, and Android devices
- Setup A/V equipment for town halls and guest visits
- Coordinate with site management and remote site management for guest visits
- IT infrastructure planning for site moves
- Site-wide Shipping and Receiving
- Site Badge creation/updates

**Requirements**:

- Must possess a professional demeanor and strong customer service/consulting/training skills
- Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area

Pay: $45,000.00 per year

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

COVID-19 considerations:
Client has COVID safety protocols in place.

**Education**:

- Secondary School (required)

**Experience**:

- IT support: 3 years (required)
- Linux OS Support: 2 years (required)

Licence/Certification:

- Driving Licence (preferred)


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